Emergency Response Peer Support Professional
About The Position
The Emergency Response Support Professional is a key member of a mobile crisis response team, providing immediate, compassionate, and person-centered support to individuals and families experiencing substance use, mental health, or co-occurring crises. Working alongside licensed clinicians and peer professionals, this role focuses on de-escalation, emotional support, resource connection, and advocacy. This position plays a vital role in helping individuals navigate crisis situations while promoting recovery, safety, and self-determination.
Requirements
- A licensed professional in Social Work, Mental Health Counseling, Marriage and Family Therapy, Creative Arts Therapy, Occupational Therapy, Nursing, or a related field
- Strong communication, interpersonal, and de-escalation skills
- Ability to work independently and manage time effectively
- Comfort working in community-based settings, including homes and alongside first responders
- Valid, unrestricted driver’s license
- Basic computer skills with the ability to complete documentation accurately and on time
- Understanding of and openness to multiple pathways to recovery
Nice To Haves
- Willingness to obtain NYCPS or CPRA certification within the first year
- Knowledge of or willingness to learn about recovery principles, crisis intervention, and suicide prevention
- Bilingual in English and Spanish
- Lived or professional experience with mental health, substance use, or justice system involvement
- Strong ability to remain calm under pressure and respond effectively in crisis situations
- Demonstrated empathy, active listening skills, and a non-judgmental approach
- Belief in person-centered care and multiple pathways to recovery
Responsibilities
- Respond to emergency and pre-emergency calls as part of a mobile crisis response team
- Provide on-site support during crises, including overdoses, relapses, and mental health emergencies
- Deliver calm, compassionate, and non-judgmental support to individuals and families
- Offer emotional support, encouragement, and hope grounded in recovery principles
- Assist individuals and families in understanding substance use, mental health challenges, and recovery pathways
- Support families and loved ones in navigating crisis situations and accessing help
- Connect individuals to community resources, including treatment programs, support groups, housing, and healthcare services
- Collaborate with the Orange County Crisis Call Center and Mobile Response Team for additional support when needed
- Provide education on harm reduction strategies and safety planning
- Advocate for individuals’ rights, preferences, and access to services
- Maintain up-to-date knowledge of community resources and referral options
- Complete accurate and timely documentation following each response
- Participate in trainings, team meetings, and continuing education opportunities
Benefits
- Paid holidays from the first day of employment
- Paid lunch break
- Paid time off
- 401(k) with company match
- Health, Dental and Vision insurance
- Flexible Spending Accounts (FSA)
- Company provided Life, AD&D and Short- and Long-Term disability insurance
- Voluntary insurances including Critical Illness and Hospital Indemnity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
