Peer Mobile Emergency Response Specialist

Independent Living Inc • City of Middletown, NY

7h

About The Position

The Peer Mobile Emergency Response Specialist serves as a key member of a first-response team supporting individuals experiencing crisis or pre-crisis situations related to substance use and co-occurring disorders.

Using lived experience, empathy, and recovery-oriented principles, this role provides immediate, person-centered peer support in high-pressure situations. The position emphasizes harm reduction, connection to services, and empowering individuals toward recovery and stability.

Requirements

• Lived experience with mental health, substance use, or co-occurring disorders and willingness to share appropriately to support others
• Strong belief in recovery, resilience, and multiple pathways to wellness
• Ability to remain calm and supportive in crisis situations
• Strong interpersonal, communication, and time management skills
• Ability to work independently and as part of a multidisciplinary team
• Willingness to learn and grow within the role
• Basic computer skills for documentation, communication, and service coordination
• Knowledge of, or willingness to learn community resources and support systems
• Valid driver’s license and reliable transportation

Nice To Haves

• Certified Recovery Peer Advocate (CRPA), or willingness to obtain
• NYCPS (New York Certified Peer Specialist) certification
• Bachelor’s degree in human services or a related field (preferred but not required)
• Two years of peer support, advocacy, or related experience
• Bilingual in English/Spanish (strongly preferred) or ASL skills

Responsibilities

• Work collaboratively with the Independent Living team, Program Manager, clinical partners, and emergency medical services to respond to crisis situations
• Provide individualized, compassionate peer support during emergencies and periods of heightened vulnerability
• Remain on-site with clinical team members as needed to offer emotional support and connection
• Collaborate with partners to develop response strategies that reduce harm, prevent relapse, and minimize repeat crises
• Educate individuals, families, and supports on harm reduction practices and recovery options
• Maintain up-to-date knowledge of community resources and assist individuals in accessing treatment and services
• Advocate for individuals by protecting their rights and helping them navigate systems and resolve concerns
• Refer individuals to ongoing supports, including the Orange County Crisis Call Center
• Represent participant perspectives to program leadership to improve services and outcomes
• Encourage self-determination, personal empowerment, and independent living skill development
• Complete all required documentation and reports accurately and in a timely manner
• Attend and actively participate in meetings, trainings, and professional development opportunities

Benefits

• Paid holidays from the first day of employment
• Paid lunch break
• Paid time off
• 401(k) with company match
• Health, Dental and Vision insurance
• Flexible Spending Accounts (FSA)
• Company provided Life, AD&D and Short- and Long-Term disability insurance
• Voluntary insurances including Critical Illness and Hospital Indemnity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees