Emergency Response Coordinator

FLEET Response Now Careers•Durham, NC

10d

About The Position

RestorePro is seeking Emergency Response Coordinator to join our Durham, NC team. The E.R.C. is first on the scene when there is a fire or flooding. This role is responsible for contacting the property owner or individual who is authorized to hire the company to clean and repair the damage caused by various emergencies including fire, flood, and natural disasters. To excel in this role, you must be able to empathetically walk the prospect through the process, so they will see you as a partner they can count on. Once the emergency crews leave the scene, our work begins! We specialize in restoring residential and commercial properties after emergency situations caused by water damage, flood damage, mold damage, fire/smoke damage, and biohazard/trauma events. At RestorePro Reconstruction you’ll find not just a job, but a career with purpose and growth. If you’re looking for a place where your contributions are valued, your career is supported, and your work makes a difference, we would love to have you on our team.

Requirements

Possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Demonstrate the ability to write routine reports, correspondence.
The ability to speak professionally with customers and/or employees of the organization.
Possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Have knowledge of database, Internet, spreadsheet, and word processing software.
Must have business to business sales experience.
Valid Driving License and pass a MVR check
Must be able to pass a background check
Must be able to pass a drug screen

Responsibilities

Responds to dispatched emergency calls, 24/7 on-call – including working the night shift and weekends.
Responsible for new emergency service jobs/assignments, interfaces with clients, insurance adjusters, and property managers.
Obtains details of new losses & explaining the emergency service process to owners along with updating the insurance company.
Mitigates damage at a loss location due to events from fire, water, and storm damage.
Collects signed authorization forms from property owners and Insurance Adjuster contact information
Coordinates specialized trade services if/when necessary, collects subsequent sub invoices needed to create & complete invoices.
Upload job photographs.
Assist the Water Mitigation Department with property location oversight, including but not limited to: Coordinating subcontractors and field personnel
Assist with stage and set up of drying equipment
Assist with take-down and decontamination of drying equipment.
Other duties may be assigned.