Emergency Response Coordinator

Fortify Companies•Cincinnati, OH

5h•Onsite

About The Position

As an Emergency Response Coordinator at Insurcomm, you are the first point of contact for homeowners experiencing emergencies like fire, water, mold, or storm damage. This is a field-based role where you will respond to emergency leads across your assigned territory, showing up on-site to provide immediate support and clear communication during stressful moments. You will explain Insurcomm services, close agreements, and then hand off the job to a project team for restoration. This position requires being on-call 24/7 and is suited for individuals who are motivated by helping people, comfortable in high-pressure situations, and driven by results.

Requirements

4 to 6 years of experience in restoration or property services (mitigation, construction, ERC, or project coordination)
4 to 6 years of experience in military, fire service, EMS, law enforcement, or emergency dispatching
4 to 6 years of experience in sales and customer service in a field or high-contact environment
4 to 6 years of experience in insurance or property management
Ability to stay calm when things are chaotic
A people person, able to build trust quickly
Self-motivated
Ability to close agreements
Organized, able to manage multiple leads, contacts, and handoffs
A high school diploma is required

Nice To Haves

An associate's degree or related certification

Responsibilities

Respond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damage
Provide immediate support, clear communication, and a calm presence to people having one of the worst days of their lives
Explain Insurcomm services and close signed agreements at point of contact
Coordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restoration
Build relationships with insurance agents, adjusters, property managers, and first responder networks in your territory
Monitor lead sources and community channels so you can be on-site fast when an emergency happens
Support marketing and community outreach in your territory when not actively on a response
Stay current on required IICRC certifications and Insurcomm training programs

Benefits

A role with real impact — you help people through some of the hardest moments of their lives
Competitive base salary with performance incentives tied to closed jobs and revenue
Comprehensive health, dental, and vision coverage
401(k) with company match
Generous PTO and 9 paid holidays
Company vehicle or vehicle allowance
Paid training and IICRC certification support
The stability of a 30-year-old company with the energy of a growing national brand
Career growth across multiple companies and markets under the Fortify umbrella
A team that values plain talk, hard work, and doing right by our customers