Emergency Response Coordinator

Fortify Companies • Foxborough, MA

5h • Onsite

About The Position

As an Emergency Response Coordinator at Insurcomm, you are the first point of contact for homeowners experiencing emergencies like fires or burst pipes. This is a field-based role where you will respond to emergency leads in your assigned territory, arriving on-site to provide immediate support and clear communication during stressful moments. Your role involves explaining Insurcomm's services, securing signed agreements, and then coordinating a smooth handoff to the project team for restoration. This position requires being on-call 24/7 and is suited for individuals motivated by helping people, comfortable in high-pressure situations, and driven by results.

Requirements

• 4 to 6 years of experience in restoration or property services (mitigation, construction, ERC, or project coordination)
• 4 to 6 years of experience in military, fire service, EMS, law enforcement, or emergency dispatching
• 4 to 6 years of experience in sales and customer service in a field or high-contact environment
• 4 to 6 years of experience in insurance or property management
• Ability to stay calm when things are chaotic
• Strong people skills and ability to build trust quickly
• Self-motivated
• Ability to close agreements
• Organized, capable of managing multiple leads, contacts, and handoffs
• A high school diploma is required

Nice To Haves

• An associate's degree or related certification
• Energized by helping people through hard situations, not just completing transactions
• Comfortable being on call and working a schedule that shifts around real emergencies
• Attracted to compensation that rewards your effort directly
• Interested in building a career in restoration, property services, or emergency management
• Connected in your local community, or ready to build those relationships

Responsibilities

• Respond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damage
• Provide immediate support, clear communication, and a calm presence to people having one of the worst days of their lives
• Explain Insurcomm services and close signed agreements at point of contact
• Coordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restoration
• Build relationships with insurance agents, adjusters, property managers, and first responder networks in your territory
• Monitor lead sources and community channels so you can be on-site fast when an emergency happens
• Support marketing and community outreach in your territory when not actively on a response
• Stay current on required IICRC certifications and Insurcomm training programs

Benefits

• A role with real impact
• Competitive base salary with performance incentives tied to closed jobs and revenue
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and 9 paid holidays
• Company vehicle or vehicle allowance
• Paid training and IICRC certification support
• The stability of a 30-year-old company with the energy of a growing national brand
• Career growth across multiple companies and markets under the Fortify umbrella
• A team that values plain talk, hard work, and doing right by our customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED