Emergency Response Coordinator
About The Position
As an Emergency Response Coordinator at Insurcomm, you are the first point of contact for homeowners experiencing emergencies like fires or burst pipes. This is a field-based role where you will respond to emergency leads in your assigned territory, arriving on-site to provide immediate support and clear communication during stressful moments. Your role involves explaining Insurcomm's services, securing signed agreements, and then coordinating a smooth handoff to the project team for restoration. This position requires being on-call 24/7 and is suited for individuals motivated by helping people, comfortable in high-pressure situations, and driven by results.
Requirements
- 4 to 6 years of experience in restoration or property services (mitigation, construction, ERC, or project coordination)
- 4 to 6 years of experience in military, fire service, EMS, law enforcement, or emergency dispatching
- 4 to 6 years of experience in sales and customer service in a field or high-contact environment
- 4 to 6 years of experience in insurance or property management
- Ability to stay calm when things are chaotic
- Strong people skills and ability to build trust quickly
- Self-motivated
- Ability to close agreements
- Organized, capable of managing multiple leads, contacts, and handoffs
- A high school diploma is required
Nice To Haves
- An associate's degree or related certification
- Energized by helping people through hard situations, not just completing transactions
- Comfortable being on call and working a schedule that shifts around real emergencies
- Attracted to compensation that rewards your effort directly
- Interested in building a career in restoration, property services, or emergency management
- Connected in your local community, or ready to build those relationships
Responsibilities
- Respond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damage
- Provide immediate support, clear communication, and a calm presence to people having one of the worst days of their lives
- Explain Insurcomm services and close signed agreements at point of contact
- Coordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restoration
- Build relationships with insurance agents, adjusters, property managers, and first responder networks in your territory
- Monitor lead sources and community channels so you can be on-site fast when an emergency happens
- Support marketing and community outreach in your territory when not actively on a response
- Stay current on required IICRC certifications and Insurcomm training programs
Benefits
- A role with real impact
- Competitive base salary with performance incentives tied to closed jobs and revenue
- Comprehensive health, dental, and vision coverage
- 401(k) with company match
- Generous PTO and 9 paid holidays
- Company vehicle or vehicle allowance
- Paid training and IICRC certification support
- The stability of a 30-year-old company with the energy of a growing national brand
- Career growth across multiple companies and markets under the Fortify umbrella
- A team that values plain talk, hard work, and doing right by our customers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
