Emergency Preparedness Specialist

Mira Safety•Cedar Park, TX

1d•Onsite

About The Position

This role is ideal for candidates with a background or strong interest in emergency preparedness, tactical equipment, or military/law enforcement environments. About MIRA Safety MIRA Safety designs and manufactures professional-grade protective equipment for military, law enforcement, first responders, and civilians. Our products include gas masks, filters, hazmat suits, and emergency preparedness solutions used in high-risk, high-consequence environments. We operate in a fast-paced, high-accountability environment where ownership, execution, and preparedness matter. Our team is mission-driven, detail-oriented, and committed to educating customers so they can make confident, informed decisions when it matters most. As we continue to grow, we are seeking disciplined, driven individuals who want to help build a globally trusted preparedness brand. About the Role This is not a traditional call center position. The Emergency Preparedness Specialist serves as both a frontline customer advocate and a trusted preparedness consultant on the phone. This role focuses on educating customers on complex protective equipment, guiding purchasing decisions, overcoming objections, and identifying appropriate upsell and cross-sell opportunities while delivering a professional, high-trust customer experience. You will manage customer interactions end to end and work closely with Sales, Customer Service, and Leadership to support revenue growth and long-term customer success. Employment Type Full-time Work Schedule Monday through Friday 9:00 AM to 6:00 PM Central Time Work Location Onsite Work Environment Professional office setting with frequent phone and computer use Fast-paced environment with shifting priorities and high customer interaction

Requirements

At least 2 years of phone-based customer-facing experience with consultative and or sales components
Demonstrated ability to overcome objections and influence purchasing decisions
Strong verbal communication skills with the ability to explain technical or complex products
Experience using CRM, ticketing, or order management systems
Proficiency with Google Workspace or similar productivity tools
Demonstrated empathy, patience, and professionalism in high-stress customer interactions

Nice To Haves

Prior experience with CBRN, emergency preparedness, or safety equipment
Military, law enforcement, or first responder background
Veteran or current service member status with DD-214 or statement of service preferred
Tactical gear or preparedness market experience, professional or personal
Familiarity with the Entrepreneurial Operating System
Comfort delivering paid consultation or advisory-style customer calls

Responsibilities

Handle approximately 70 inbound and outbound customer calls per day with professionalism and confidence
Conduct consultative, solution-oriented customer conversations
Educate customers on CBRN equipment, emergency preparedness solutions, and proper product use
Assess customer needs and recommend appropriate products or alternatives
Confidently upsell, cross-sell, and overcome objections when appropriate
Support order placement, troubleshooting, and post-purchase inquiries
Maintain accurate and detailed records in CRM and ticketing systems
Own customer issues from initial contact through resolution
Communicate order issues, customer trends, and feedback to Sales and Leadership
Continuously develop product, industry, and preparedness knowledge
Maintain punctual, reliable onsite attendance
Perform other duties as assigned