EMERGENCY MEDICAL DISPATCHER

NORTHSTAR EMS INC•Tuscaloosa, AL

5d•Onsite

About The Position

SUMMARY: The Dispatcher functions as a Call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for medical assistance/transport from various sources. The Dispatcher will provide pre-arrival instructions as necessary and will coordinate dispatch and communications activities to ensure the most appropriate EMS response.

Requirements

Medical training is an asset, e.g., at least First Responder trained (proof of training required) at time of employment or, has at least one year's experience as an EMS or public safety dispatcher. CPR Certification is required.
Must successfully complete a NorthStar-approved Emergency Medical Dispatch training program within 12 months of assuming position.
Can have no emotional, mental, nervous, organic, or functional disorder likely to interfere with managing stressful emergency medical calls.
Has visual acuity of at least 20/40 (Snellen) in each eye, with corrective lenses and a field of vision in the horizontal meridian not less than a total of 140 degrees. Ability to distinguish the colors on the computer screen and maps.
Hearing must be adequate in the better ear for conversational tones without the use of hearing aids.
The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move 10 pounds up to 25 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust forces.
Due to the unpredictability of the essential job functions, it is not always possible to guarantee break and/or meal period. Therefore, there may be no physical condition that would prohibit him/her from working twelve (12) hours without a meal or break period (except for restroom breaks).
Must be able to communicate clearly on the radio and telephone in English. Must be able to write in English.

Responsibilities

Understands and adequately implements the concepts of EMD (as customized by NorthStar) as a minimum standard of care
Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
Manages radio communications in a prompt, accurate, courteous and professional manner.
Selects and dispatches appropriate vehicle(s) including ALS, BLS, First Responder, Fire Rescue and any other ancillary support units to emergency/nonemergency requests for assistance.
Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
Responsible for accurate and complete data entry for the shift.
Responsible for generating applicable reports and checking for accuracy.
Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
Keeps track of locations, status and condition of each unit at all times.
Relays instructions from supervisors, messages and emergency information.
Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.
Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.
Follows established parameters/formats in receiving requests for service and dispatching ambulances.
Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
Provides input in the development of deployment plans.
Other duties and responsibilities as assigned.