Emergency Community Support Worker

GOODWILL INDUSTRIES OF GREATER NEBRASKA•Grand Island, NE

5d•$20 - $22

About The Position

Assist individuals experiencing a behavioral health crisis by providing case management, resource acquisition, and care coordination in a person-centered, trauma-informed manner, with an emphasis on crisis stabilization.

Requirements

Demonstrated skills and competencies in treatment of individuals with a behavioral health diagnosis, demonstrated by at least one of the following: two years lived experience; two years’ direct care experience in a human service field; two years of training in a human service field; or a bachelor’s degree or higher in psychology, sociology, or related human service field, which is preferred.
Must be authorized for coverage under company insurance if operating agency vehicle. Must have good driving record, valid Nebraska driver’s license, and/or required level of personal auto insurance.
Must be knowledgeable in rehabilitation and recovery principles, coping skills, advocacy techniques, suicide prevention, co-occurring disorders and community resources.
Ability to communicate so that dialogue with others can readily occur.
Ability to safely maneuver independently on all surfaces of the work area.
Sufficient vision in order to drive a vehicle and to read and generate documents/correspondence, and complete data entry/documentation.
Have the physical stamina to work at least 8 hours per day.
Demonstrate ethics that are above reproach by consistently making decisions that prioritize integrity, transparency, and accountability.
Well-developed skill in the ability to give recognition or appreciation to others.
Ability to plan and coordinate an entire activity/individual service program to include effective teamwork with other service agencies, family members, etc.
Demonstrated ability to analyze job/tasks and develop functional understanding of technical information and instructions presented in books, manuals, and diagrams.
Demonstrated ability to perform duties which change frequently.
Demonstrate ability to navigate an electronic health record system for documentation.

Responsibilities

Maintain a caseload (1:15) adhering to program documentation best practices.
Utilizing a person-centered, strengths-based approach, develop a treatment plan and facilitate the treatment team meeting collaborating with all members to build an effective support system ensuring measurable goals, specific interventions, and a discharge and relapse prevention plan are documented with the objective of stabilizing the behavioral health crisis within the expected timeline.
Provide interventions, in a trauma informed manner, to facilitate active rehabilitation following the treatment plan.
Provide crisis management: provide in the form of therapeutic support and intervention in time of crisis and develop a crisis relapse prevention plan.
Provide monthly face-to-face service coordination and case management to ensure compliance with service definition requirements.
Conduct intake process with individuals referred to services, identify potential referral needs, and coordinate referrals with individual prior to admission if needed.
Participate in monthly clinical supervision meetings to review treatment plans, care levels, medical necessity evaluations, and implement recommendations, while also completing chart audit worksheets.
Be knowledgeable about diagnostics and medications, including treatment options, reasons for use, and potential complications/side effects.
Deliver services using a client-centered approach focused on addressing ambivalence and motivational processes within individuals, facilitating change through identification, examination, and resolution of ambivalence about changing behavior.
Utilize Motivational Interviewing techniques to promote participant autonomy and change by fostering relationships with staff, aligning with the participant's values, concerns, and Recovery Vision.
Be an active team member by effectively communicating with all team members, in a timely and respectful manner, to ensure quality of program delivery.
Adhere to licensure and contract requirements, including CARF, Medicaid regulations, and Division of Behavioral Health’s Service Definitions, ensuring standards are met.
Comply with transportation policies and procedures: Follow all state and agency rules and regulations when transporting self and/or a participant. Travel is required for business purposes.
Adhere to confidentiality policies and procedures: Process all information in a professional and confidential manner, following HIPPA standards of conduct.
Perform work activities in conformance to Goodwill values, immediately report any wrongdoing (unethical/improper conduct, fraud, fiscal mismanagement, etc.), embrace and support diversity, and encourage and support others to do the same.
Perform other duties as assigned.