Emergency Communications Quality Assurance Specialist

County&City of Montgomery (AL)•Montgomery, AL

76d

About The Position

The fundamental reason this position exists is to administer, plan, manage and oversee the Emergency Communications Center (ECC) Quality Assurance and Improvement Program. The work responsibilities include managing the quality assurance program, supporting ECC Management in reviewing and evaluating work production quality and ensuring adherence to Federal, State and local standards. The incumbent provides timely feedback through standardized written reports to Training and Operational Division staff to correct and eliminate quality issues that result from inappropriate guidelines, equipment limitations, deficient training, or human error. This position reports to the Training Manager.

Requirements

High school diploma or GED
Four (4) years of progressively responsible experience in E911 computer aided dispatch systems (CAD) and radio systems performing Public Safety Emergency Communications Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (MFD), and Emergency Police Dispatch (EPD), through the Association of Public-Safety Communications Officials (APCO) and/or International Emergency Academies Dispatch (IAED)/Priority Dispatch.
Must be willing to work nights, weekends, and holidays, and willing to be on-call to respond to various emergencies.
Must be certified and maintain certification in all, but not limited to, International Academies Emergency Dispatch courses: Emergency Telecommunicator Course (ETC), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD), Emergency Fire Dispatch-Quality (EFD-Q), Emergency Police Dispatch-Quality (EPD-Q), Emergency Medical Dispatch-Quality (EMD-Q), ALEA NCIC, and CPR within six (6) months of hire if not already obtained.
Must have a valid Alabama Driver's License within 60 days of hiring and have an acceptable driving record to operate city vehicles.

Responsibilities

Administer, plan, manage and oversee the Emergency Communications Center (ECC) Quality Assurance and Improvement Program.
Manage the quality assurance program.
Support ECC Management in reviewing and evaluating work production quality and ensuring adherence to Federal, State and local standards.
Provide timely feedback through standardized written reports to Training and Operational Division staff to correct and eliminate quality issues that result from inappropriate guidelines, equipment limitations, deficient training, or human error.