Emergency Communications Operator (ECO)

Bernalillo County•Albuquerque, NM

14h•$26 - $27

About The Position

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. Emergency Communications Operator (ECO) (U) will answer emergency (9-1-1) and non-emergency calls, dispatch, fire, rescue, support service units and provide emergency medical and fire pre-arrival instructions. Provide and update responding emergency personnel with current information. Required to work various days, shifts, holidays, and overtime. Work is highly sensitive and requires precise information be communicated in an accurate and concise manner in accordance with public safety emergency communications standards, procedures, laws, and ordinances.

Requirements

High School Diploma or GED, and two (2) years of related experience involving data entry, call center, computer applications, and/or telephone communications.
Any equivalent combination of related education and/or experience may be considered for the above requirements.
Employee must successfully complete the post-offer employment medical examination and background investigation.
This position is safety sensitive.
Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing.
Employee must comply with the safety guidelines of the County.
Employee must complete required FEMA training(s) as assigned to position.
Must not have a felony conviction.
Must not have a DWI conviction within the past three (3) years.
Perform the duties and responsibilities of the Emergency Communications Operator position in accordance with safety policies, procedures, and guidelines.
WITHIN ONE (1) YEAR FROM DATE OF HIRE, employee must successfully complete the following in good standing Department’s ECO Training Program; and NM Department of Public Safety Telecommunicator Academy in Santa Fe.
WITHIN ONE (1) YEAR FROM DATE OF HIRE, employee must obtain the following certifications and maintain certifications thereafter: 1) New Mexico State Public Safety Telecommunicator; 2) New Mexico State Emergency Medical Dispatch, (EMD); 3) American Heart Association, (AHA) Cardiopulmonary Resuscitation, (CPR); 4) NM State NCIC Full Access Terminal Operator Level; and 5) Federal Emergency Management Association, (FEMA) – IS-100, IS-200, and IS-700 courses.
Comply with attendance policy and procedures, which include but are not limited to: report to work on time and maintain regularly scheduled attendance.
Work shift work, overtime, holidays, and weekends when scheduled outside of regular schedule.
Must enter into mandatory ECO I upgrade training and complete training if vacancy available after one (1) year qualified date as an ECO.

Responsibilities

Receive and respond to recorded emergency (9-1-1) and non-emergency incoming calls in a concise, timely and accurate manner in accordance with applicable protocols and standards.
Dispatch units in response to emergency and non-emergency calls for service to fire and Emergency Medical Services (EMS) in a concise, timely and accurate manner in accordance with applicable protocols and standards.
Enter and maintain accurate records of the location and status of all applicable field units in accordance with applicable standards and protocols.
Respond to and assist callers with pre-arrival instructions as prescribed in Emergency Medical Services (EMS) and Emergency Fire Dispatch (EFD) procedures and departmental protocols.
Access information systems such as National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS), New Mexico Law Enforcement Telecommunications System (NMLETS), Warrants Information Tracking System (WITS), Computer Aided Dispatching (CAD), and New Mexico Department of Motor Vehicle (NMDMV) files in accordance with procedures and protocols.
Provide units with database information in a timely, accurate, and concise manner.
Provide general information as requested by the public in a timely, accurate and concise manner.
When assigned, work with other team members in an effective collaborative manner.
Performs other job related duties as required or assigned.