Emergency Communications Center Specialist
About The Position
Overview: This is a day shift position, 7am - 7:30pm. Every other weekend. Holiday rotation required. Job Description Summary: Effectively communicates emergency information to appropriate stakeholders. Job Description: Essential Functions: Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel. Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the coordination of resources. Facilitates effective and accurate communication between internal and external departments and staff. Provides security dispatching services, monitoring cameras and alarms and reporting activity. Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed. Assists with the training of new employees, developing reports, and maintaining emergency communication equipment.
Requirements
- High School Diploma, or equivalent, required.
- Familiarity with mainframe systems.
- Database and spreadsheet software skills.
- Effective analytical and organizational skills.
- Excellent verbal and written communication, interpersonal, and problem-solving skills
- Ability to multi-task effectively.
- Ability to function calmly and respond quickly in a stressful or emergency situations.
- Knowledge of medical terminology, disease processes, andpre-hospital procedures.
Nice To Haves
- Paramedic Certification, preferred.
- Experience in an Emergency Department or other clinical setting, preferred.
- Emergency dispatch or EMS experience, preferred.
Responsibilities
- Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel.
- Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the coordination of resources.
- Facilitates effective and accurate communication between internal and external departments and staff.
- Provides security dispatching services, monitoring cameras and alarms and reporting activity.
- Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed.
- Assists with the training of new employees, developing reports, and maintaining emergency communication equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
