Emergency Communications Center Representative

American Red Cross•New York, NY

6d•$25•Onsite

About The Position

Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. We are seeking a Part-time On-Call Emergency Communications Center (ECC) Representative (Dispatcher) to work in our New York, NY location. Position is 16 hours per week. Shifts are variable--days, nights, weekend or overnight. Must have open, variable availability (will not work for someone with a full-time, 40 hours/week job). WHAT YOU NEED TO KNOW (Job Overview): Under general supervision, the Emergency Communications Center Rep. coordinates and serves as a resource for daily operations of a program or service. Act as a liaison between program or service and its internal and external partners. Provide support, development and/or leadership guidance to all volunteers.

Requirements

High School or equivalent required
Minimum 3 years of related experience or equivalent combination of education and related experience required
Excellent interpersonal, verbal and written communication skills
Demonstrate attention to detail, accuracy and thoroughness
Prioritize and plan work activities
Able to deal with frequent change, delays, or unexpected events
Maintain confidentiality and work with integrity and ethics
Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook
Ability to work on a team

Responsibilities

Coordinate telephone dispatch (taking calls from the public, fellow Red Cross employees, Red Cross volunteers, as well as fire/police/911 dispatchers)
Coordinating emergency responses
Reporting and keeping detailed records of services and calls
Implement and coordinate the day-to-day functions that support program or service operations
Develop workable program or service implementation plans
Support leadership in coordinating casework activities
Respond to general inquiries
Schedule and coordinates requests for community-based presentations
Participate on small scale projects which require researching issues, information, data collection, and development of recommendations
Support leadership in coordinating educational and outreach programs