Emergency Communication Center Supervisor

The City of Fort Worth•Chicago, IL

10d

About The Position

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking an experienced and visionary Emergency Communication Center Supervisor to lead one of three specialized focus areas—Operations, Professional Development, or Crisis and Alternative Response —within our Emergency Communications Division. This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience — with strong support from the department’s 911 Administrator, Emergency Management Coordinator, and Director. The EM&C Department plays a vital role in safeguarding the community by: Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners, Leading public preparedness initiatives and maintaining communication systems—such as emergency alerts and real-time information sharing—to keep the public informed and protected, Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience. Why Fort Worth? This is your chance to make a lasting impact in one of the most vibrant and fast-growing cities in the country. Join us as we build a best-in-class emergency management program that will stand out on the national stage — and help shape the future of public safety in Fort Worth.

Requirements

High school diploma or high school equivalency certificate (GED)
Four (4) years of responsible public safety emergency response and dispatch experience, including one (1) year of administrative and/or lead supervisory experience
Must possess a current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification at time of job offer
Must pass a Drug Screen, Polygraph Exam and must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check
Must meet CJIS requirements – see further

Nice To Haves

Currently employed and working within an Emergency Communications Center (ECC)
Two (2) years of ECC-centric experience, creating and maintaining training curriculum and programs for the development, continuing education, and statutory compliance of TCOLE licensed Telecommunicators
Texas Commission on Law Enforcement (TCOLE) Telecommunicator License
Texas Commission on Law Enforcement (TCOLE) Advanced (or higher) Telecommunicator Proficiency Certificate
Communications Training Officer (CTO) Certificate
Must possess or have the ability to obtain a TCOLE Instructor Certification within one (1) year from the time of job offer

Responsibilities

Train, motivate, and evaluate public safety emergency response personnel; provide or coordinate employee training; work with subordinate employees to correct deficiencies; implement discipline procedures when necessary
Direct, coordinate, and review the work plan for public safety communication and dispatch services and activities on an assigned shift; assign work activities and projects; monitor workflow; review and evaluate work products, methods, and procedures; meet with employees to identify and resolve problems
Participate in the development and implementation of goals, objectives, policies, and priorities; recommend and implement resulting policies and procedures
Monitor the operation of various emergency response, recording, and dispatching equipment; determine and schedule needed maintenance and repair
Gather, compile, record, and report all data relating to public safety emergency response and dispatching activities