Ambulance Communication Center Manager

Medical Express Ambulance Service • Skokie, IL

5d

About The Position

MedEx is hiring a Dispatch Manager to oversee the daily operations of our 24/7 ambulance communications center. This role demands flexibility, leadership, and a focus on delivering high-quality service in both emergency and non-emergency situations. The Dispatch Manager will:
Lead and supervise dispatch personnel
Coordinate emergent and inter-facility response activities
Maintain compliance with operational and safety standards
Foster strong communication across internal teams and with external partners
Continuously improve dispatch processes and service delivery
Report directly to the Communications Center Director

Requirements

• Minimum of 5 years of EMS Communications Center management experience
• Demonstrated leadership and organizational skills
• Excellent communication and decision-making abilities

Nice To Haves

• EMT-B or EMT-P license (preferred, not required)
• EMD certification (preferred, not required)

Responsibilities

• Lead and supervise dispatch personnel
• Coordinate emergent and inter-facility response activities
• Maintain compliance with operational and safety standards
• Foster strong communication across internal teams and with external partners
• Continuously improve dispatch processes and service delivery

Benefits

• Sign-on bonus
• Competitive wages
• Medical, dental, and vision insurance through Blue Cross Blue Shield
• Paid time off (PTO)
• Disability insurance through AFLAC
• Pet insurance
• Tuition assistance
• 401(k) with company match
• Membership to NAEMT
• Supportive and respectful work environment
• Relocation support
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed