Emergency Assistance Specialist

Forward Service•Sheboygan, WI

17h•$23

About The Position

Forward Service Corporation (FSC) is a nonprofit organization dedicated to empowering individuals to overcome barriers, achieve financial stability, and reach their full potential. Since our founding in 1979, we have provided workforce development, training, and supportive services across Wisconsin. Our work is guided by a people-first philosophy, a strong commitment to diversity and inclusion, and a belief that every person deserves the opportunity to thrive. If you’re looking for a career where you can make a true difference—and feel great doing it—this is the place for you. In this role, you are responsible for processing Emergency Assistance (EA) applications across all FSC counties, meeting with clients via phone, in person, or through video conferencing to determine eligibility and assess the services and payment amounts they qualify for. You will provide individualized support to clients through resource coordination. Your work will directly contribute to the personal and professional growth of the individuals we serve.

Nice To Haves

Associate’s degree or equivalent work experience
Minimum of two years’ experience in a related field
Excellent communication, organizational, and interpersonal skills
A genuine commitment to helping others succeed

Responsibilities

Meets with clients via phone, in person, or through video conferencing, ensuring all interactions align with FSC service delivery standards.
Discusses client situations, assesses resource needs, provides appropriate referrals, and introduces the Transition to Success model
Manages assigned applications and associated tasks within state systems, ensuring timely and accurate processing.