Email Response Specialist

ANDREW WOMMACK MINISTRIES INC•Woodland Park, CO

2d•$18 - $18

About The Position

The role of the Email Response Specialist is to accurately and professionally manage emails the Email Response Team receives on behalf of Andrew Wommack Ministries. This includes organizing and managing various inboxes, writing responses, fulfilling requests, and gathering information from and distributing emails to other departments. The content of the emails may include customer service needs, technical support for the ministry’s websites, general ministry questions, feedback, requests, and questions about political and social matters. Which type of emails a Specialist handles may vary from one team member to the next. The Email Response Specialist is a self-motivated, self-directed, personable individual who is an excellent communicator and able to work both independently and as a member of a team. This person must be able to take ownership of tasks assigned and work independently within the scope of the assignments. This individual is administratively minded, pays close attention to detail, and intently follows instructions. The Specialist is also trustworthy, dependable, and capable of faithfully performing their job from home.

Requirements

Above average Windows-based computer navigation skills and typing skills
Proficient with Microsoft Word; familiar with Outlook and Excel
Minimum typing speed of 40 wpm
Excellent written communication skills and etiquette
Excellent customer service skills
Comprehensive knowledge of Andrew’s products and Communication Services’ policies
Prayer ministry training
Strong attention to detail
Ability to handle a wide variety of tasks and to work well under pressure
Effective problem-solving skills
Must have a personal relationship with Jesus Christ
Must sign the Statement of Faith
AWM Communication Services C1 skillset required; C2 or Donation Center training preferred
A high school diploma or equivalent education is required
Completion of at least Year 1 of Charis Bible College
Must pass all required checks
Ministry experience required
One year of customer service experience required
Leadership experience required

Responsibilities

Manage Andrew Wommack Ministries’ public-facing email accounts: [email protected], [email protected], and [email protected]
Respond to emails and letters in a professional, accurate, friendly, and timely manner
Accurately follow directions to determine which emails need to be forwarded to another department and correspond professionally with those departments
Fulfill customer service requests such as placing orders and updating partnerships, providing technical support for the ministry’s website and digital products such as the Living Commentary
Reply to questions about the ministry and events, feedback, personal requests for assistance, and suggestions for the ministry
Answer doctrinal questions based on Andrew Wommack’s teachings and reply to prayer requests with compassion, authority, and confidence
Research teachings produced by AWM, Charis, and Truth & Liberty to answer customers’ questions and suggest resources to customers
Provide professional communication that is encouraging and tactful
Work alongside other team members to develop and maintain email templates and instructions
Provide accurate statistics and information for management
Participate in team meetings with the Email Response Lead
Work with other departments and offices to service customers on various projects
Research problems and provide ideas and suggestions to help improve the team’s systems, processes, and efforts
Complete and participate in leadership training and development as directed by your Lead
Other duties as assigned