Email Marketing Coordinator

8am

17h • $70,000 - $80,000

About The Position

We’re looking for a highly organized, detail-oriented Email Marketing Coordinator to support the creation, coordination, and deployment of customer “need-to-know” communications across email, in-app messaging, chat, and SMS. This role combines foundational email marketing skills with strong project management, helping ensure customers receive timely, accurate, and consistent information throughout their lifecycle.
This role plays a key part in solving a growing organizational need: today, customer communications are decentralized, inconsistently prioritized, and often handled in a “hot potato” fashion across teams. By bringing operational rigor and centralized coordination, this role will help reduce customer confusion, streamline internal workflows, and deliver a cohesive, customer-centric communication experience.

Requirements

• 2-3 years of experience in email marketing, project coordination, customer communications, or a related role
• Basic understanding of email marketing platforms and common terminology (templates, segments, testing, proofs, etc.)
• Strong project management skills and the ability to keep multiple workstreams organized
• Excellent communication and collaboration skills
• High attention to detail and commitment to accuracy
• Comfort working cross-functionally and navigating shifting priorities
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Nice To Haves

• Experience with Asana or similar project-management tools
• Familiarity with basic email editing or QA
• Experience partnering with Legal, Product, CS, or Support teams
• Exposure to customer lifecycle communications

Responsibilities

• Act as project manager for customer notifications, ensuring all communications move efficiently from intake → creation → approval → deployment.
• Collect and manage all necessary inputs for each communication, including: Audience lists or targeting criteria Email copy or messaging requirements Stakeholder approvals (Legal, Product, CS, etc.) Timing recommendations and dependencies
• Create and manage Asana tasks for each communication, keeping all steps, owners, timelines, and deliverables organized and on track.
• Coordinate cross-functional teams to align timelines, resolve conflicts, and ensure clarity on roles and expectations.
• Partner with Engagement Marketing to prepare communications for deployment (email, SMS, in-app, etc.).
• Assist with building or QA’ing emails in our deployment platform (no advanced coding required, but familiarity with templates is helpful).
• Ensure accurate audience uploads and segmentation in collaboration with the deployment specialist.
• Support testing, proofing, and final review to ensure error-free execution.
• Help establish consistency and quality across all customer communication touchpoints.
• Maintain documentation for processes, templates, naming conventions, and best practices.
• Track communication volume, timelines, and cross-team impacts to help inform prioritization.
• Flag risks early (timeline conflicts, unclear requirements, missing approvals, etc.).

Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed