EM - SMI Case Management Navigator

La Frontera Center Inc.•Phoenix, AZ

About The Position

Our Case Management Navigator will provide outreach and engagement and case management services. Complete assessments, service plans and implement services to consumers in accordance with their individualized service plan (ISP). Communicate and document consumer’s progress toward their recovery. Shift: M-F 8am-5pm

Requirements

Bachelor’s degree is preferred. Minimum of High School Diploma or GED is required.
Combination of education/experience that meets BHT requirements as stipulated by ADHS is required.
Minimum of one year of case management experience in the community behavioral health field. Experience conducting outreach and engagement with the seriously mentally ill, homeless population. Experience in screening, assessing and developing service plans.
Strong computer skills including Microsoft Office required. Experience with an Electronic Health Record preferred. Strong written and oral communication skills. Ability to work in the community with minimal supervision.
Must have a Fingerprint Clearance Card or be eligible to obtain one.
Must be at least 21 years of age at time of employment.
Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all regardless of age, race, creed, gender or sexual orientation.
Professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Professional demeanor and positive working relationships with internal/external team members, stakeholders, and community and business partners.
If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old.

Nice To Haves

Experience with an Electronic Health Record preferred.

Responsibilities

Provide outreach to members not currently engaged in services, educate, communicate, and coordinate care with consumer, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individualized service plan are implemented.
Provide assistance in maintaining, monitoring and modifying covered behavioral health services.
Provide brief telephone or face to face interactions with a person, family or other involved party for the purpose of screening and assessing for level of care.
Provide assistance in finding necessary resources other than covered services to meet basic needs.
Serve as a point of contact for behavioral health services and to ensure ongoing collaboration including the communication of appropriate clinical information with other involved parties as appropriate and coordination of care with a person’s family, behavioral and general medical and dental health care providers, community resources, and other involved supports including educational, social, judicial, community and other State agencies.
Complete brief assessments and service plans to focus on coordination of services between multiple agencies or continued outreach services.
Provide transportation to consumer as appropriate and determined by the clinical team. Perform basic case management functions associated with caseload including completing the assessment and service planning processes.
Collaborate with the person and his/her family or significant others to implement an effective service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option.
Maintain the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).
Provide continuous evaluation of the level of care determination and make recommendations for changes in level of care to supervisor.
Adhere to the agency's policies and procedures. Comply with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review.
Perform additional related duties and participate in agency fund-raising activities, as requested.