Ella Mae's Host

Mainsail Lodging & Development • Fort Myers, FL

4d

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Ella Mae’s Diner Host will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance to Ella Mae’s Diner standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development. Hours of operation: 7AM-2:30PM. Morning availability required.

Requirements

• High School diploma or higher
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads
• Ability to assist with menu revisions when needed
• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift 20 lbs. or more
• Corrected vision to normal range
• Long hours sometimes required
• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Nice To Haves

• Previous hospitality experience preferred, at least one-year host position preferred
• Previous cashier/cash handling experience preferred

Responsibilities

• Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service
• Ability to create a service experience for the guest that represents the Ella Mae’s Diner brand
• Monitors guests’ needs and the workflow of the restaurant and seats guests accordingly
• Maintain and manages Ella Mae’s Diner reservations in restaurant’s reservation system
• Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, and gift cards.
• Ability to converse with guests in a friendly, hospitable and informative manner
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform/approved attire
• Work as a team with all team members within the hotel
• Check greeter station assigned for cleanliness of area
• Ensure the front of the restaurant is clean and all objects are dust free
• Check all tables to ensure they are set up and ready to be seated with guests
• Communicate to servers when seating tables
• Assist servers when necessary and clears, sanitizes and sets tables as needed.
• Have knowledge of all areas within the hotel
• Ability to communicate to managers the flow of dining room
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Ability to use POS (point of sale) system Oracle MICROS POS
• Assist managers with daily duties such as scheduling of stations
• Follow the procedures addressed in the training manual
• Perform other duties as management requests to service our guests.

Benefits

• Full-time Associate Benefits Medical, Dental, & Vision
• HSA & Flexible Spending Account Options
• Basic Life & Disability Plan Options
• 401K Retirement Plan
• Paid Time Off
• Holiday Pay
• Career Training & Development Opportunities
• Tuition Reimbursement
• Bereavement Leave
• Employee Assistant Program (EAP)
• Jury Duty (May vary by state)
• Employee Discounts
• Employee Referral Bonus
• Free meal for all full-service hotel employees
• Part-time Associate Benefits All above-listed benefits except for Medical Insurance and Holiday Pay
• Travel Discounts for hotel team members through Marriott Explore Program
• FREE meal (full-service hotel team members only)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED