Sales Event Manager, Hotel Ella

Rex•Austin, TX

2d•Onsite

About The Position

Rex is seeking a Sales Event Manager to ensure flawless execution of events at Hotel Ella, a boutique property known for weddings, social events, and elevated hospitality. This role bridges sales and operations, turning booked business into seamless, memorable experiences. This role is anchored by two core mandates. First, own end-to-end event execution, from planning and cross-functional coordination to on-site leadership during events. Second, deliver a high-touch client and guest experience, serving as the primary point of contact and ensuring every detail is executed with precision and professionalism. You will coordinate closely with food and beverage, culinary, front office, and housekeeping teams to align on timelines, setups, staffing, and service standards. You’ll lead event turnover meetings, review event details for accuracy, and proactively solve issues before they impact the guest experience. The ideal candidate has 2–3+ years of experience in events, catering, or hospitality operations and thrives in fast-paced environments. They are detail-oriented, organized, calm under pressure, and energized by leading execution on the floor. This is a hands-on role for someone who wants to be in the action, ensuring every event runs seamlessly. The mission is non-negotiable: this leader must fully embrace Rex’s call to catalyze human flourishing through disciplined stewardship and service-driven hospitality. ABOUT THE ROLE Rex is hiring a Sales Event Manager to translate Hotel Ella’s strong events business into seamless execution and an exceptional guest experience. The property has a distinctive brand, meaningful weddings, social, and corporate event demand, and clear upside to elevate both service quality and operational consistency. This leader will own execution across all events, ensuring precision, organization, and accountability from final planning through on-site delivery. You will serve as the connective tissue between event sales and hotel operations, aligning food and beverage, culinary, front office, and housekeeping teams to execute every detail at a high level. You will act as the primary point of contact for clients, planners, and vendors during events, delivering a high-touch, responsive experience while proactively managing timelines, setups, and service flow. You will lead internal communication, review event details for accuracy, and solve problems in real time to protect the guest experience. This role requires strong attention to detail, clear communication, and the ability to manage multiple events in a fast-paced environment. It is a hands-on, high-impact position for someone who thrives on being in the action, coordinating moving parts, and ensuring every event at Hotel Ella is executed flawlessly.

Requirements

Minimum 2 to 3 years of experience in event management, banquet operations, catering, or hotel food and beverage leadership
Strong understanding of banquet service, event timelines, catering operations, and guest service standards
Excellent verbal and written communication skills
Strong organizational skills with the ability to manage multiple events and priorities at once
Ability to remain calm, composed, and solutions-oriented in a fast-paced environment
Flexible schedule required, including evenings, weekends, and holidays based on event demand
High agency, scrappy, and execution-oriented; willing to do the work required to win, from sales outreach to operational problem-solving.
Builder mindset with the ability to take a strong foundation and elevate it into a standout, market-leading property.
Missionary mindset: driven by purpose, disciplined under pressure, and relentless in execution.
Fully aligned with Rex’s mission to catalyze human flourishing through business.

Nice To Haves

Previous luxury hotel, boutique hotel, wedding venue, or upscale restaurant experience preferred
Proficiency in hotel and event systems preferred, including Tripleseat, PMS platforms, and Microsoft Office

Responsibilities

Manage the full operational execution of events booked at Hotel Ella, including weddings, meetings, corporate gatherings, private dining events, and social functions
Review banquet event orders, rooming details, setup requirements, timelines, menus, and special requests for accuracy and completeness
Lead internal event turnover meetings and communicate final details clearly to Food and Beverage, Culinary, Front Office, Housekeeping, and other operational departments
Serve as the primary on-site contact for clients, vendors, and event hosts during program execution
Conduct pre-event walkthroughs and confirm all event spaces are set according to contract, banquet event order, and service standards
Monitor event flow, timing, staffing, setup quality, and guest experience throughout each function
Respond quickly and professionally to last-minute changes, guest requests, and operational challenges
Build strong working relationships with clients, planners, and vendors to ensure confidence and satisfaction throughout the event process
Deliver a high-touch hospitality experience that is professional, warm, responsive, and solutions-focused
Anticipate client needs and resolve service issues in real time with urgency and professionalism
Support post-event follow-up as needed, including feedback collection, internal recap, and documentation of opportunities for improvement
Partner closely with the Sales team to transition booked business into a successful operational plan
Work with banquet, restaurant, bar, and culinary teams to ensure proper staffing, service flow, and readiness for each event
Coordinate room blocks, VIP needs, welcome amenities, and special guest requests with Front Office and Housekeeping when applicable
Ensure event spaces, equipment, signage, linen, décor, and service items are in place and presentation-ready
Maintain knowledge of all event spaces, capacities, setup styles, and service standards across the property
Review event files, contracts, and banquet event orders for operational accuracy
Ensure billing details, consumption updates, guarantees, and final changes are properly communicated and documented
Assist with tracking event-related expenses, staffing efficiency, and service execution to support profitability
Maintain accurate records, notes, and communication within hotel systems and event platforms
Support forecasting of event needs, inventory usage, and operational labor based on business levels
Help lead and direct banquet and service teams during event execution
Model professionalism, accountability, and service excellence at all times
Support training and coaching of team members on service standards, event readiness, and guest engagement
Foster strong collaboration between departments to ensure consistent execution and communication