Eligibility Supervisor

Childcare Group•Dallas, TX

48d

About The Position

You will work within Child Care Assistance a program of ChildCareGroup that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. You will oversee the process of eligibility and case management of work item requests to ensure positive employment outcomes and will be responsible for coaching and monitoring each employee to ensure that timelines, benchmarks, and performance standards are met and in accordance with federal, state, and local guidelines. Why work for ChildCareGroup? Founded in 1901, ChildCareGroup's (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed. ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more! You are a great fit for the role because you identify with the CCG SPIRIT, our core values: SERVICE - Lead with a servant's heart PROFESSIONALISM - Perform our best every day INTEGRITY - Do what is right RESPECT - Treat each other the way we wish to be treated INCLUSION - Value individual differences TEAMWORK - Communicate and collaborate to achieve our goals

Requirements

Equivalent to graduation from a four-year college or university with major coursework related to the area of assignment and three years of experience within or related to the program assignment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above
One or more years experience in a task lead or supervisory role
Comprehensive working knowledge of non-profit, government, or workforce programs concepts, practices, and procedures
Excellent customer service skills and two or more years in a customer service environment required
Ability to handle pressure and work in a fast-paced atmosphere
Positive attitude, excellent interpersonal and active listening skills
Flexible and detail-oriented
Ability to resolve complaints and problem solve successfully using resources
Excellent computer and typing skills; proficiency in Microsoft Word and Microsoft Excel required
Capacity to manage multiple projects and tasks simultaneously
Scheduling flexibility is required
Able to work in a team environment and be a team player
Possess efficient organizational and time management skills
Must promote a positive work environment and have prompt and regular attendance
Must have strong ethics and keep information in a strict confidential manner
Must have a valid Texas driver's license
Driving record must comply with CCG's automobile insurance carrier requirements
Must haveâ¯liability insurance coverage and reliable personal transportation
Ability to travel locally or out of town as required
Must submit to and successfully pass all required CCG and Partner Program background checks throughout employment. These include FBI, Fingerprinting, Neglect and Abuse, Federal, State, Local, and Sex Offender background checks. Background check requirements may be expanded at the discretion of CCG and Partner Programs.

Nice To Haves

Certified Workforce Professional preferred

Responsibilities

Supervises the daily operations of work item processing and determines work schedules to ensure adequate coverage to meet or exceed the expected benchmarks.
Supervises direct reports including Eligibility Specialists, and occasionally temporary employees.
Actively participates in hiring, developing, and reviewing employees and their performance.
Oversees Eligibility Specialists to maintain productivity standards, including motivating and encouraging staff.
Ensures compliance with all CCG policies and procedures including but not limited to EEO/Affirmative Action, ADA, Conduct, Conflict of Interest, Solicitation and Safety and ensures all staff supervised complies with all CCG policies and procedures.
Performs complex administrative duties requiring oversight, attention to detail and analysis.
Analyzes workflow reports, to ensure the team is functioning on the highest level.
Researches more advanced customer issues.
Monitors performance measures to meet goals for delivery of service.
Provides monthly monitoring of eligibility review, and work item processing to insure that benchmarks are met.
Provides feedback on strengths and opportunities, as well as handle all performance related issues as required by CCG policy.
Assesses team processes and implements improvement strategies when needed.
Reports to senior management on team accomplishments, achievements, and productivity.
Answers questions that Eligibility Specialists will have when processing work item requests.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Occasionally represents CCA at community educational fairs, conferences, parent seminars or orientations, other community agencies and provider meetings as assigned.
Will be required to schedule staff to attend the required sessions as needed.
Assists with special projects and performs other duties as assigned.