ELIGIBILITY SUPERVISOR - SES - 60022098

State of Florida•Fort Lauderdale, FL

About The Position

This is a professional work, responsible for the supervision of a unit assigned to the Office of Economically Self-Sufficiency which administers the eligibility for public assistance benefits program. The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and evaluating employees, planning and directing employee’s work assignments, and having the authority to recommend personnel actions. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.

Requirements

Two (2) or more years' experience determining eligibility for food stamps, Medicaid, and cash assistance.

Responsibilities

Supervises public assistance eligibility staff and ensures all unit responsibilities are processed accurately, timely and in accordance with rules, regulations, policies and procedures.
Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performance indicators.
Plans and priorities the unit’s work-load, work-flow, deadlines and work objectives to meet process measurements and performance targets.
Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures.
Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience.
Ensures all cases are corrected timely and accurately.
Develop performance and planning initiatives and corrective action plans as needed.
Resolves issues from internal and external customers.
Evaluates and analyzes performance data and completes associated reports.
Participates in the planning and presentation of performance reviews and participates in operational planning.
Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed.
Completes all personnel related activities.
Provides necessary training to employees in a manner that is effective and efficient.
Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.
Effectively communicates with employees to discuss accomplishments and opportunities (areas needing improvement).
Completes monthly documented performance conferences with employees, and completes performance appraisals according to the Department’s policies and procedures.
Develops and monitors individual and unit improvement plans for effectiveness.
Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.
Performs special work assignments and other related work/duties as required or assigned.
Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact.