ELIGIBILITY SUPERVISOR - SES - 60020899

State of Florida • Orlando, FL

8d • $41,014 • Onsite

About The Position

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families. This position will be located in Orange County. Facility is a tobacco free environment. This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quantity of services; conducting trainings, and monitoring staff as appropriate.

Requirements

• Excellent people skills.
• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.
• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR an Associate degree or higher from an accredited college or university can substitute for the experience.
• OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Plus minimum of two years of processing experience in the Economic Self-Sufficiency Program as an Eligibility Specialist II.

Responsibilities

• Supervise ESS Staff.
• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Reviewing and analyzing error-prone and complex cases to evaluate the quantity of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Lead their team in such a manner that enhances customer service and the goals of the agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees