Eligibility Operations Worker – O'Neill
About The Position
DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. Candidates should have a passion for helping people access critical services, a commitment to providing excellent customer service, and the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The work performed plays a critical role in whether Nebraskans will receive and have access to food, financial assistance, supportive services, or medical care to meet their basic daily needs. As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs.
Requirements
- 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas
- Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior
- Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook
- Ability to navigate multiple computer programs simultaneously
- Ability to show empathy and respect to those we serve
- Ability to work independently
- Ability to meet deadlines
- Ability to protect confidential information
- Ability to interpret and apply program regulations and policies
- Ability to exercise critical thinking, independent judgment, and decisiveness in determining eligibility
- Ability to maintain positive working relationships
- Ability to effectively communicate orally and in writing
Nice To Haves
- Experience in the field of human services
- Experience in case management
- Experience in determining eligibility for financial assistance programs
Responsibilities
- Participate in 6-8 weeks of paid training to prepare to determine eligibility for individuals within Economic Assistance or Medicaid programs
- Review applications for assistance
- Verify or update financial and demographic information by electronic, phone, or in person exchanges
- Use call center software and phones including automated call distribution and voice response systems (in Customer Service Centers)
Benefits
- A comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
