Eligibility Worker

Renville County•Olivia, MN

About The Position

Eligibility Workers are responsible for the initial and ongoing eligibility and issuance of benefits for financial assistance programs and services. The Eligibility Worker communicates program requirements, assists in understanding eligibility, provides education, makes referrals to other community resources and ensures the integrity of the financial assistance programs and services.

Requirements

Two years of study from an accredited two- or four-year college with emphasis in behavioral science, business or closely related subjects; or two years of clerical experience in a social services/human services agency; or three years of clerical experience and/or experience working with the public; or a Technical College Human Services Eligibility Worker Diploma; or equivalent combination of education and experience.
Ability to read, analyze and interpret diversified, complex data, legal documents, IRS forms, insurance information, technical procedures, government regulations, etc.
Ability to write reports, business correspondence and policy/procedure manuals.
Ability to effectively interview clients, present information and respond to questions from groups of managers, customers and the public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Ability to use state and county computer systems (e.g. Microsoft Office, MAXIS, MMIS, METS, PRISM, ISDS, SIR, EDMS, AVS, SMI, DEED, WF1 and Bluezone Scripts).
Ability to use/operate office equipment such as computer, telephone, fax machine, copier, printer, scanner, and miscellaneous department tools and equipment.
Considerable ability to solve complex problems and deal with varied situations where only limited standardization exists.
Ability to interpret a variety of complex policy and procedures furnished in written, oral, diagram, or schedule form.
To remain objective and non-judgmental and to complete work accurately and timely in accordance with state and federal regulations.
Ability to handle confidential information and follow data practices requirements.
Ability to thrive in ambiguous, fast paced, demanding, and constantly changing work environment while maintaining strong critical thinking, communication and organization skills.

Nice To Haves

Multilingual skills are beneficial.

Responsibilities

Administer eligibility determination for federal and state public assistance.
Provide ongoing case management.
Determine cost effective insurance by analyzing health insurance policies.
Prepare and participate in appeal hearings and complete case action as needed.
Identify potential fraud, provide data and information to law enforcement and County Attorney’s Office, and prepare cases for administrative disqualification or prosecution.
Recreate budget to determine overpayments and authorize recoupment of funds.
Clarify and explain information on financial programs to other agency staff, County Board, clients, potential clients, attorneys, authorized representatives.
Represent agency at request of agency Director or County Board.
Research and interpret policies and regulations established by legislative statutes and MN Department of Human Services Rules for the purpose of determining eligibility programs.
Participate in professional staff development, training sessions and meetings to remain current regarding legislative, policy, and procedure changes in financial assistance program requirements.
Provide excellent customer service.
Other duties as assigned.