DFR - Eligibility Assistant Working Lead - R2

Knowledge Services•Elkhart, IN

14d•Onsite

About The Position

THIS POSITION IS LOCATED IN LAPORTE, STARKE, PULASKI, ST. JOSEPH, MARSHALL, FULTON, ELKHART, or LAGRANGE COUNTY. (the primary location for this individual will be dependent upon the candidate selected) Knowledge Services has an opportunity with the FSSA/Division of Family Resources as an Eligibility Assistant Working Lead. This position is responsible for mentoring the Eligibility Assistants that are assisting Indiana residents who are applying and/or receiving public assistance. The Eligibility Assistant Working Lead will act as a liaison between Knowledge Services, DFR Management, and the Eligibility Assistants. The ideal candidate will be highly organized and have the ability to work collaboratively with current Eligibility Assistants. A current understanding of Eligibility Assistant job duties and expectations is essential. Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing, and more. As such, Knowledge Services is committed to providing growth opportunities – in our company, in each team member, and in our relationships. We believe titles do not define a person but provide a framework for each person’s endless potential. Our focus on improving our team, product, and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.

Requirements

Eligibility Assistant experience is required
Highly organized and analytical
Able to provide clear and concise direction
Leadership skills
Patience in working with others
Strong written and verbal skills
Solid computer skills, including Word, Excel, and Outlook
Independent worker who is a self-starter
Strong customer service background
High School Diploma or GED required
2 years’ experience in a social service environment, state or local government is desired

Nice To Haves

Prefer a Bachelor or Associate degrees in Counseling or Social Services

Responsibilities

Mentor Eligibility Assistant staff
Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel).
Support and coach the Eligibility Assistant staff
Ensure policies and procedures are followed as instructed by DFR Local Office Management
Instruct and implement procedural changes from management
Submit daily and weekly reporting of activities conducted while assisting Eligibility Assistant staff
Provide further direction and ongoing training to Eligibility Assistant staff
Production support provided as needed

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