Eligibility Advocate

Revecore • Thomasville, GA

4h • Onsite

About The Position

This position is primarily responsible for effectively assisting clients in a Behavioral Health (BH) Hospital Setting in securing medical coverage by screening clients for eligibility and completing Medicaid applications with the clients. Assist uninsured and underinsured patients secure healthcare benefits by conducting screening applications on patient referrals received from the hospital. Effectively assist patients in securing medical coverage by screening referred patients and coordinating the application process through successful approval and invoicing. Follow-up with social service agencies and other third-party eligibility services will also be required.

Requirements

• High school diploma or general education degree (GED);
• One to three years of related experience such as advocacy and customer service and/or training; or equivalent combination of education and experience.
• Must be comfortable working directly with patients in an inpatient hospital room environment, especially behavioral health patients.
• Ability to quickly and accurately capture heavy documentation requirements in both the company and hospital computer systems
• MS Office proficiency
• Strong typing and documentation skills
• Exemplary customer service
• Strong written and verbal communication skills
• Strong time management and organizational skills
• Bilingual English / Spanish is required for some positions

Nice To Haves

• Case management experience and working knowledge of State and Federal programs such as Medicaid and Social Security Disability, is a plus,
• Experience with hospital billing systems (Meditech, EPIC, Allscripts, MS4, etc.) desired.
• Past advocacy experience or experience with helping others through enrollment processes is a positive.

Responsibilities

• Follows established Company protocol and procedures on case load management for active and approved.
• Documents Company database with action that was taken on the account/application in a timely manner. Effectively and accurately follows established work procedures and guidelines to be efficient in the Medicaid application processes. Includes application completion, collection of all documentation, including detailed case comments.
• Maintains a current caseload according to Company protocol.
• Attends any company and/or facility compliance training, as well as training put on by the State of Colorado.
• Complies with all company policies as well as state and federal regulations including, but not limited to attendance, performance, patient privacy, system security and safety.
• Maintains knowledge of all State Medicaid and CHP+ policy information/guidelines/training.
• Locates, understands, and interprets written information in a variety of formats including such documents such as manuals, reports, graphs, etc.
• Uses own vehicle to travel to various locations for reasons including, but not limited to, outside training, facility coverage, home visits, and agency visits.
• Uses reference material available on Company resource sites, HCPF website, and other web-based sites effectively and regularly.
• Effectively uses computer systems to include but not limited to Company database system, and hospital system.
• Effectively documents and demonstrates a performance standard of 85 consistently.
• Assist with the entry of all referrals and account documentation.
• Contact and screen patients for eligibility. Screenings are completed in the hospital, by phone, and occasionally in patient's home.
• Complete and copy all relevant applications.
• Gather all required verification documents and submit them to appropriate agencies by the deadline for processing.
• Follow up with agencies to ensure submitted applications are processed in a timely manner.
• Assist in appealing denied applications.
• Update all hospital and company systems with current activity and notes.
• Submit verified billing numbers to facilities.
• Provide hospital with all requested information in a timely manner.
• Complete assigned invoicing functions including capturing claim bill dates, payment dates and payment amounts, from hospital system and assigning appropriate invoice fee types.
• Comply with all state and federal regulations and company policies that include but not limited to patient privacy (HIPAA).
• Perform various other duties, as assigned.
• Comply with the company's code of conduct.
• Additional duties and responsibilities as assigned.

Benefits

• Our medical, dental, vision, and life insurance benefits are available from the first day of employment
• Our Employee Resource Groups build community and foster a culture of belonging and inclusion
• We match 401(k) contributions
• We offer career growth opportunities
• We celebrate 12 paid holidays and generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees