Bilingual Patient Advocate (Medicaid Eligibility), Onsite Northside Atlanta

Centauri Health Solutions • Atlanta, GA

1d • Onsite

About The Position

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com.
Role Summary:
Medicaid Eligibility Account Representatives assist clients in the process of applying for government sponsored benefits. Medicaid Eligibility Account Representatives provide a high level of customer service, facilitate appointments, coordinate translation assistance, and communicate with various federal agencies and private institutions to determine services. Medicaid Eligibility Account Representatives are passionate about assisting clients navigate aspects of the healthcare system and is dedicated to providing an outstanding level of service. Centauri offers a vibrant, positive team culture with a focus on customer service and professional growth. We make a difference in the lives of our customers, our community, and our associates. In fact, our service vision is “Come from a place of kindness in every interaction.” If that aligns with your personal values, your qualifications meet our requirements, we would love to talk!
Location: Northside Perimeter Center - 1001 Summit Blvd, ste 150, Atlanta GA 30342

Requirements

• Excellent telephone skills
• Strong ability to persuade or influence
• Strong Problem-solving/Decision Making
• Excellent Communication skills
• Strong Organizational skills
• Excellent customer service skills
• Associates degree preferred; or equivalent work experience

Responsibilities

• Foresees what needs to be done with all accounts and takes appropriate action to secure eligibility until all methods are exhausted
• Schedules appointments and follows up with agencies timely and regularly on application status
• Secures any missing verifications needed and submits within given timeframes
• Maintains positive professional relationship with agencies and clients
• Requests hearings if necessary
• Contacts individuals regularly and clarifies any and all gathered eligibility data
• Mails forms to patients/members interviewed to process account appropriately
• Advises members and patients of program time limitations and ensures deadlines are met
• Assists in acquiring verifications; helps obtain and complete forms
• Submits documents/applications to proper agencies, follows up appropriately with all entities to ensure processing
• Overcomes objections to appropriately complete application
• May identify patient/member needs and direct them to appropriate agencies for assistance (community resources)
• Answers questions regarding the application, services and benefits
• Other duties as assigned

Benefits

• generous paid time off
• a matching 401(k) program
• tuition reimbursement
• annual salary reviews
• a comprehensive health plan
• the opportunity to participate in volunteer activities on company time
• development opportunities
• This position is bonus eligible in accordance with the terms of the Company’s plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees