Bilingual Patient Advocate (Medicaid Eligibility), Onsite Northside Atlanta

Centauri Health Solutions•Atlanta, GA

1d•Onsite

About The Position

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com. Role Summary: The Account Representative will work with backend staff to effectively complete the Medicaid application process and initiate client reimbursement through effective account processing. The Sr. Account Representative will also partner Partners with the Processing Leaders and Service Line Manager to ensure that patient needs are met, as well as provide coaching to other account representatives and implements best practices for all account representatives to ensure highest level of processing and service. Location: Northside Perimeter Center - 1001 Summit Blvd, ste 150, Atlanta GA 30342

Requirements

Experience in dealing with state Medicaid
Attention to Detail
Flexible and adaptive
Associates degree preferred or equivalent work experience

Responsibilities

Obtains all needed documents from patients
Partner with Trainer, Team Leader, and Manager to create and provide additional educational opportunities for Account Reps based on needs
Complete monthly quality audits and provide results to leadership
Review closed accounts to ensure backend processes were completed corrected
Strategize with Team Leader to move change direction of trends
Provide office support to account rep team when Team Leader is not in the office
Connect weekly with Team leader to review noticed trends and areas of concern