Elevator & Escalator Key Account Manager

Prysmian • Highland Heights, KY

2d

About The Position

The Key Account Manager (KAM) operates within a dynamic organization recognized for its leadership in delivering innovative solutions and exceptional service across multiple industries. The company leverages strengths in product breadth, brand reputation, distribution, and operational efficiency to serve strategic clients and drive business growth. Position Summary The KAM is responsible for cultivating and maintaining enduring relationships with strategic clients. This role proactively manages customer expectations to ensure alignment between client needs and deliverables, fostering trust and long-term satisfaction. The KAM is also responsible for identifying, recommending, and implementing processes and tools that proactively align with customer needs and enhance customer experience. The KAM identifies new business opportunities within existing accounts, promotes additional products or services, and drives revenue growth. Collaboration with internal departments is essential to deliver optimal solutions and achieve business objectives. This includes identifying opportunities for co-innovation, joint process improvement, and collaborative problem-solving with top customers. Key Account Managers prioritize company values in all activities: - DRIVE: Leading industry evolution by developing people and business, anticipating customer needs. - TRUST: Creating an environment of trust, empowering decision-making with integrity. - SIMPLICITY: Simplifying processes, focusing on high-value activities and timely decisions.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field.
• Proven experience in account management, sales, or customer service (~3+ years).
• Strong communication, negotiation, and interpersonal skills.
• Persuasive presentation skills, professionalism, and flexibility.
• Ability to analyze data, identify trends, and make data-driven recommendations.
• Proficient in Microsoft Office Suite, CRM software (Salesforce), and SAP.
• Demonstrated ability to be proactive and take initiative, exercising independent judgment.
• Experience with process improvement, digital tool adoption, and change management
• Ability to travel as required

Responsibilities

• Cultivate and maintain enduring relationships with strategic clients and build relationships within client organizations with various levels and departments within the client organization
• Gain a deep understanding of key customers’ business goals, challenges, and requirements to provide tailored solutions.
• Lead collaboration with sales in preparing, presenting, and delivering proposals, contracts, and business reviews to key accounts.
• Develop and execute account growth plans that align with management objectives.
• Identify and target new prospects within strategic accounts.
• Promote and facilitate product training and client site visits through sales manager(s).
• Assist sales in communicating new product, pricing, and industry information to clients in a timely manner.
• Resolve client issues and complaints promptly by coordinating with appropriate internal resources, ensuring high levels of customer satisfaction
• Make timely decisions to support customer needs, balancing responsiveness with thorough analysis to deliver solutions within agreed timeframes
• Proactively managing customer expectations with sales by setting clear, realistic commitments and communicating transparently.
• Collaborate and lead cross-functional teams (sales, marketing, product, technical, logistics, support) to deliver seamless service, solutions, and product/service enhancements.
• Champion continuous improvement by gathering client feedback and implementing new processes and digital tools that improve alignment with customer needs
• Stay current on industry trends, competitor activities, and market conditions.
• Review forecasts from key accounts with sales and summarize changes in ordering trends.
• Maintain accurate records of account activities and communications in CRM systems
• Communicate activity related to the responsibilities of the Key Account Manager role to the Commercial Director.
• Monitor account performance, track metrics, and report key results to management.
• Prepare and distribute necessary management, sales, or client reports.
• Participate in trade shows and conferences, scheduling meetings with existing and potential clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees