Electronics Service Technician I

EloTouch•Knoxville, TN

About The Position

We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. Our sales approach begins by identifying customer demands before they become challenges. We’re committed to delivering customer success through our comprehensive expertise in software and technology. We don’t just sell things. We offer solutions to tomorrow’s challenges.

Requirements

Associates degree from an accredited institution or equivalent work experience in related field
Computer and electronics technician with a minimum of 1-year diagnose and repair experience
Attention to detail
Organized – ability to multi-task and prioritize effectively
Adaptability and ability to work under pressure – time management
Effective problem-solving abilities – for technical issues

Nice To Haves

Experience in analyzing and troubleshooting of electro-mechanical systems, software (i.e. Windows, Linux, Mac) and hardware (i.e. PC, monitor)
Experience and understanding with Quality Management Systems (QMS)
Previous experience working with ERP systems (SAP)
Microsoft Office – Outlook, Excel, Word, Teams
ERP Systems – SAP, SFDC
Familiarity with 5s methodology

Responsibilities

Testing and inspection of Elo products returned from customers
Pre and post repair cleaning of customer returned product
Loading and unloading of bench or repair cell inventory
Pick and stage of customer return product for repair
Complete repairs by adjusting, calibrating, aligning, modifying, repairing or replacing parts, components or circuitry
Document repair information into database (SAP and Excel) and quality data collection is required
Maintain safe work environment by following codes and standards
Follow all ISO and EH&S procedures
To maintain a work station to a 5s standard as defined by Elo
Provide feedback and suggestions on process improvements
Ability to solder and de-solder to industry standards
Attention to detail
Organized – ability to multi-task and prioritize effectively
Adaptability and ability to work under pressure – time management
Effective problem-solving abilities – for technical issues
Other responsibilities and duties as assigned by manager