Electronic Game Technician
About The Position
Gaming Capital Group, a leading vendor in the gaming industry, is seeking an Electronic Game Technician to join their growing company. This position will be responsible for all aspects of game maintenance and service for games operated by GCG at the Newcastle Casino. The role involves preparing and installing gaming equipment, performing preventive maintenance, conversions, setting options, and repairing games in a field environment. The technician will also be responsible for maintaining accurate inventory of parts, documenting repairs, following preventive maintenance schedules, and performing tasks with little supervision. Additional duties include installing secure communications, gathering data, following up on issues, reading schematic diagrams, troubleshooting for customers and on-site technicians, performing pre-site inspections, providing some supervision and mentoring to junior technicians, performing conversion projects, assisting customers with disputes and jackpot verifications, interfacing with customers on installations and service activities, and educating customers and players on basic game functionality. The duties and responsibilities are not limited to those listed and can be changed, expanded, reduced, or deleted to meet business needs.
Requirements
- High School diploma or equivalent
- Training in repair of electrical and/or computer experience
Nice To Haves
- 2+ years of electronic gaming experience
Responsibilities
- Preparation and installation of all gaming equipment.
- Perform preventive maintenance, conversions, set options and repair games in a field environment.
- Maintain accurate inventory of all parts issued and used.
- Properly document repairs and follow preventive maintenance schedule.
- Perform all tasks with little supervision.
- Perform installation of secure communications.
- Gather data and follow-up on any problems or outstanding issues.
- Read and translate schematic diagrams.
- Troubleshoot problems for customers and other on-site technicians.
- Perform pre-site inspections.
- Provide some supervision while mentoring junior technicians.
- Perform conversion projects.
- Assist our customers in resolving customer disputes and perform jackpot verifications.
- Successfully interface with customers on installations and service activities.
- Educate customers and players of basic game functionality.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
11-50 employees
