Electronic Banking Specialist - Glens Falls or Latham
About The Position
In this position with our Electronic Banking department, you would be responsible for reviewing, researching and resolving discrepancies in customer data. Additional responsibilities include dealing directly with outside companies/agencies/financial institutions and ensuring that laws, regulations and policies are adhered to. Provide service to customers, operational support to the branches and assist the Senior Specialist with coordinating work tasks. This position can be located at our headquarters in Glens Falls or our regional office in Latham, NY.
Requirements
- Associate degree or equivalent experience required.
- 2 years prior banking experience with expanded knowledge of banking regulations preferred.
- Excellent communication skills, both written and verbal, (Spanish and English bilingual a plus); comfortable speaking with customers, co-workers, and management
- Proficient in Microsoft Office Suite: Word, Excel, and Outlook.
- Strong problem solving skills, ability to analyze and solve problems independently.
- Ability to prioritize multiple tasks/projects to meet deadlines.
- Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
- Must be able to repetitively use a telephone and computer mouse and keyboard.
- Ability to lift/move up to 15 lbs.
Nice To Haves
- 2 years prior banking experience with expanded knowledge of banking regulations preferred.
- Spanish and English bilingual a plus
Responsibilities
- Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.
- Respond to all VISA disputes meeting department guidelines.
- Review data for proper authorizations and compliance and take action as appropriate.
- Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.
- Provide consistent and outstanding customer service by anticipating and reacting to internal and external customer needs.
Benefits
- Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
- Medical, Dental, and Vision Insurance and Flexible Spending Plan
- Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
- Education and Tuition Reimbursement
- Employee Assistance Program for our employees and their immediate family members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
