Electronic Banking Representative

Journey Bank•Muncy, PA

6d•Onsite

About The Position

Are you looking for a career with a purpose in your local community? By working at your community bank you will find a sense of purpose in your everyday job. At Journey Bank we strive to assist, all members of our community, on their financial journey. Journey Bank is a strong, independent community bank with 22 locations and 280 employees. We are seeking a full-time Electronic Banking Representative to join our team and work on-site at our Muncy Office. The Electronic Banking Representative is responsible for performing a variety of duties to support the electronic banking operations function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Requirements

A minimum of high school diploma or equivalent.
One year experience in related banking position preferred.
Proficient reading, writing and grammar skills; proficient math and PC skills; moderate interpersonal and communicative skills; moderate analytical and problem-solving skills; visual and auditory skills.
Cooperates with, participates in, and promotes the adherence to all internal policies, procedures, and practices in support of risk management and overall safety, soundness, and compliance with all regulatory requirements. This includes annual Bank Secrecy Act (BSA) training and complying with all BSA rules and regulations as the pertain to the job position within the Bank.
Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
Monday-Friday, 37.5 hours per week, flexible to work additional hours as needed.

Responsibilities

Process ATM/Debit Card Orders and maintain accurate records
Assist with processing of various customer electronic transactions received; Monitors and adds customer travel notes for card transactions.
Maintains a file and log of "hot" cards; Logs captured card cards and maintains destruction date; analyzes returned cards to determine reason for return and make corrections
Performs file maintenance of electronic banking systems and new accounts
Reviews and balances daily electronic reports and processes corrections; Performs backup for ATM settlement.
Assists customers, Electronic Banking Specialist, and supervisor with ancillary electronic banking products, such as: Telephone banking, Online banking, Mobile banking, Zelle, Bill pay, E-delivery, SecurLock, External transfers, etc.
Assists with organizing chargeback dispute documentation, scans and files dispute log.
Daily sorting and filing of electronic banking products
Supports and assists with Deposit Operations personnel with monitoring, reporting, and data input related to duties assigned.