Electronic Banking Client Service Officer (Hybrid Eligible: Kansas)

Enterprise Bank & Trust•Olathe, KS

55d•Hybrid

About The Position

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities. Together, there's no stopping you! Summary: Receive and resolve inbound customer calls, emails, and online banking messages regarding all electronic banking needs, including Treasury Management product support. Provides operational support to lobby and bank staff with online banking functions and resolving client requests.

Requirements

Strong commitment to customer service
Excellent verbal, written and telephone communication skills
Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
Detail-oriented
Demonstrate flexibility, versatility, commitment and good judgement
Ability to meet multiple deadlines in a fast-paced environment
Initiative to solve client issues, utilizing vendors and manuals
Able to perform job duties while in a virtual environment
3 - 5 years' experience in the financial services industry or a combination of relevant experience
High school diploma or general education degree
Skilled in operation of a personal computer and mobile devices
Microsoft Office
Google Mail
Google Suite
Proficiency in navigating multiple banking systems

Nice To Haves

Previous banking experience preferred
Bilingual preferred

Responsibilities

Respond to heavy call volumes, addressing all customer needs or issues
Respond to email and online banking message inquiries
Assist clients with any and all online banking needs including Treasury Management product support
Assist clients with processing ACH transactions, Wires, P2P payments, Bill Payment, Positive Pay, Remote Deposits, Debit Card Inquiries, and Transaction Disputes
Respond to and address various system technical issues
Other duties as assigned

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