Electronic Banking Specialist

Foresight Bank•Winnebago Township, IL

7d•Onsite

About The Position

The Electronic Banking Specialist is responsible for providing accurate and timely processing of assigned tasks and ensuring that exceptional support is provided for all electronic products and services.

Requirements

HS Diploma or equivalent required.
Minimum 3 years working in banking including 1 year experience with payment processing, Jack Henry core platform preferred.
Knowledge of Regulation E and NACHA guidelines.
Self-user and promoter of electronic banking products.

Responsibilities

Perform daily operations as assigned to ensure accurate and timely processing and verification of transactions and support.
Responsible for the timely handling of debit card disputes, tracking as required by Regulation E and customer notification of provisional and final credits.
Possess required knowledge of Regulation E and NACHA rules relating to unauthorized transactions.
Oversight of submission of card batches for centrally issued cards.
Coordinate and participate in the monthly card renewal process including review of reports and clearing of exceptions.
Responsible for the accurate settlement of all debit card transactions utilizing various vendor reports, to include researching and promptly resolving any offages.
Handle all compromised card notifications from MasterCard immediately to include bank-wide communication as applicable and customer notification of event..
Complete and submit quarterly MasterCard reporting as required.
Provide support for Online & Mobile Banking, Bill Pay, Cash Management, Positive Pay, and Mobile Deposit products and services researching and resolving escalated issues.
Support processing of new Business Online Banking Applications (i.e., system setup, ancillary service setup, customer notification, and filing).
Process, verify, and log incoming and outgoing wires according to policy including OFAC scans and escalation of OFAC hits.
Review and verification of mobile deposits releasing or rejecting reviewed items according to procedure.
Process incoming and outgoing ACH files according to NACHA Operating Rules including OFAC scans, memo posting, and review of applicable reports.
Input of One Time ACHs as well as maintenance of ACH auto transfer entries andsystem generated ACH entries as needed.
Process ACH reclamations, ACH Notifications of Change (NOCs), ACH Returns, and Death Notifications.
Provide backup to other Deposit Shared Services departments as needed.
Assist with the development and implementation of necessary training and operational support programs as identified.
Assist with projects as assigned.
Assist with gathering and reviewing related audit documentation, copies and reports as requested.
Participate in team tasks, including but not limited to: verifying outgoing wires and ACH files, alternating schedules to support extended banking hours, and assisting in answering phone calls and emails.
Identify and update all associated job aids when changes in process or policy occur and communicating these changes to the team.
Maintain strict confidentiality of all customer records and personal information.
Perform other such duties as assigned.
Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.