Electro-Mechanical Field Service Technician

Hillenbrand • Cincinnati, OH

30d • Onsite

About The Position

Rotex is looking for an Electro-Mechanical Field Service Engineer to join our team in Cincinnati. This position provides maintenance and troubleshooting services onsite as well as new machine start-up for the Gradex product line. From these visits, they will recommend parts and service solutions to improve machine uptime, maintenance and operation. When not traveling, they will remotely troubleshoot customer issues via telephone, email and online meetings, develop spare parts quotes, and assist with new machine production responsibilities as needed. What Rotex Offers You: A robust PTO policy with 15 days of paid vacation, 11 paid holidays, and 6 paid sick days! Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, company paid short-term and long-term disability, among others. Generous 401K Matching Program – 3% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved Competitive pay Opportunities for development and advancement Work you’ll do: Perform field service on location including preventative maintenance, training, repairs, start-ups, and general troubleshooting for customers’ equipment. Travel is primarily domestic but occasional international travel may be required. Recommend parts and service solutions to improve machine uptime, maintenance, and operation. Provide written post-visit reports with a visit overview, observations, recommendations, and customer feedback. Provide clear and detailed remote technical support via phone and email. Maintain a reasonable “on-call” status. Enter parts/sales orders, generate and follow-up parts quotes and general customer service duties. Assemble, test and troubleshoot electrical, pneumatic, mechanical controls and other components used in Rotex products, including the set-up, inspection, testing, and installation of software on PC’s. Assist in developing, trouble shooting, and evaluating Gradex software. Perform other assignments or duties appropriate to the overall responsibility of the position of Electro-Mechanical Field Service Engineer.

Requirements

• Associates Degree in Engineering or related field; or 4+ years related electrical engineering, mechanical engineering/maintenance experience; or equivalent combination of education and experience.
• Mechanical aptitude with a working knowledge of pneumatics and electrical controls.
• Working knowledge of basic PC hardware and software installation is required.
• Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook.
• Access and SQL knowledge is desired but not required.
• 50-75% of travel is required, primarily domestic.

Nice To Haves

• Experience with Microsoft CRM preferred
• Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms preferred
• Customer Oriented: Understands and meets the expectations and requirements of internal and external customers; gets firsthand customer information and uses it to meet customers’ needs by providing the highest quality products and services; acts with customers in mind; develops effective relationships with customers and gains their trust and respect. Clearly communicates the customer role in developing systems required to meet user needs and the importance of user involvement in the systems development process.
• Analytical and Decisive: Uses logic and insight to solve difficult problems and create effective solutions; uncovers hidden problems; is excellent at analysis; looks beyond the obvious and seeks root cause of problems; makes decisions in a timely manner.

Responsibilities

• Perform field service on location including preventative maintenance, training, repairs, start-ups, and general troubleshooting for customers’ equipment.
• Travel is primarily domestic but occasional international travel may be required.
• Recommend parts and service solutions to improve machine uptime, maintenance, and operation.
• Provide written post-visit reports with a visit overview, observations, recommendations, and customer feedback.
• Provide clear and detailed remote technical support via phone and email.
• Maintain a reasonable “on-call” status.
• Enter parts/sales orders, generate and follow-up parts quotes and general customer service duties.
• Assemble, test and troubleshoot electrical, pneumatic, mechanical controls and other components used in Rotex products, including the set-up, inspection, testing, and installation of software on PC’s.
• Assist in developing, trouble shooting, and evaluating Gradex software.
• Perform other assignments or duties appropriate to the overall responsibility of the position of Electro-Mechanical Field Service Engineer.

Benefits

• A robust PTO policy with 15 days of paid vacation, 11 paid holidays, and 6 paid sick days!
• Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, company paid short-term and long-term disability, among others.
• Generous 401K Matching Program – 3% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved
• Competitive pay
• Opportunities for development and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees