Service Technician/Electro-Mechanical

Koenig & Bauer US, Inc

7d•$27 - $46•Onsite

About The Position

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores. With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion. This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print! Location: 100% travel (air and auto) to customer locations across the United States or Canada. Reports to: Service Manager Standard Schedule: Schedule varies and may include early mornings, evenings, late nights, and weekend work. FLSA Status: Non-exempt/Hourly Compensation: $27 - $46 per hour Job Responsibility: The Field Service Technician – Electro-Mechanical (Mechatronics) travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, electronic and electrical components on Koenig & Bauer CI flexo and web printing presses. The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with the plan of action to address the customer issue with an emphasis on quality work (fix it right the first time) and efficiency to minimize installation or downtime and to control costs

Requirements

Education: High School Diploma or GED-equivalent required; but post-high school degree or certification in technical field including but not limited to printing, or industrial/plant maintenance.
Experience: Minimum three to five year related work experience in printing, press manufacturing, industrial/plant maintenance, automotive production/service, or other related technical field.
Computer Skills: Experience with OS2; Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of e-mail, internet navigation, word processing, and spreadsheets.
Experience working with basic hand tools such as wrenches, ratchets, sockets, pliers, hammer, screw drivers.
Ability to read electrical schematics and mechanical CAD drawings.
Computer literacy with basic knowledge of e-mail, internet navigation, word processing, spreadsheets, and other business system software.
Good customer service skills with attentive listening, ability to ask the right questions for clarification, and prompt response.
Good verbal communication skills including the ability to communicate complex technical information to people with varying degrees of technical knowledge and ability.
Collaborative team member with the ability to build strong interpersonal relationships with external customers and other internal resources such as Service, Parts, Remote Maintenance, Travel, and other functional areas.
Ability and willingness to travel nearly 100% with frequent air travel domestically and some international for training, consecutive overnight stays, and some evening and weekends as deemed necessary for business to accommodate customer.
Valid motor vehicle license.
Ability to meet the physical demands of the job including continuous (more 5.6 hours daily) standing; working with hands; exposure to dust, fumes; and equipment/machinery noise; and frequent (2.6 to 5.5 hours daily) bending/stooping, pushing, pulling, and changes to temperature.

Nice To Haves

Highly desired that the candidate have fundamental Italian and/or Spanish language skills

Responsibilities

Troubleshoot mechanical, electronic and electrical components on Koenig & Bauer (Flexotecnica) CI flexo and web offset presses. Solid background in mechanics and electronic concepts and automation is a must.
Understand the operation of various models and sizes of flexo printing presses in order to diagnose performance issues.
Must have strong understanding of PLC technology (Bosch and Rockwell) and be able to read, interpret, modify, troubleshoot, and program the PLC.
Understand and troubleshoot close loop system, such as temperature control, tension control, L.E.L. control, etc.
Understand and troubleshoot drive and motor technology, including torque, current, architecture, types of alarms, and general concepts that join all drives and motors.
Program part/ module on site.
Troubleshoot peripheral equipment like Enercon, BST, Fife, Maxon, etc.
Contact Flexotecnica Italy or Koenig & Bauer Germany about machine specific problems and software.
Troubleshoot high speed communication, including all that surrounds Ethernet: switches, addresses, and overall philosophy behind these communications.
Install software updates
Troubleshoot software issues.
Troubleshoot complex mechanical, electronic, and electrical issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Remote Maintenance, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and K&B Parts Department in the procurement of parts, working with the customer and K&B Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with K&B Warehouse and Service in the arrangement of any special tools needed for the job.
Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed, and any other required paperwork or records.
Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
Performs other related job responsibilities as necessary based on business needs.