Electrical Services Executive

Rosendin•Coppell, TX

About The Position

The Electrical Services Executive is responsible for providing overall management/direction for large recurring and non-recurring work, including service contracts, projects, and work orders. WHAT YOU’LL DO: Provide initial client contact to assess client needs for their facility or service call . Prepare a complete estimate and budget for the service contract, project, or service call with a detailed review of client requirements. Provide guidance and management for the Electrical Services Manager(s). Directly manages a team of Electrical Services Managers to provide oversight for contracts and projects based on the complexity of individual projects and additional support required. Provide technical review for all bid estimates proposed to ensure all requirements are met. Track terms and rates negotiated with clients for facilitating and sustaining service accounts to ensure consistency across client accounts. Executes Business Development with existing clients. Coordination with Rosendin Engineering for bid estimates and active projects. Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company’s interest and simultaneously maintain good relationship with the client to ensure profitability of this function. Develop and maintain relationships with large service accounts to expand relationships across multiple locations. Prepare monthly cost reports under the supervision of a Division Manager. Schedule regular visits with sustaining service accounts to assure client satisfaction. Fulfill division objectives, policies, procedures and performance standards within the boundaries of corporate policy. Maintain a complete knowledge of the status of all projects. Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer. Coordinate efforts with Business Development Group. Monitor overall quantity and quality of work performed by service drivers and support personnel. Execute organization's programs, policies, standards, and procedures consistent with corporate. Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business unit.

Requirements

Advanced technical and customer services skills
Able to meet deadlines and work within budgets
Extensive knowledge of safety protocols and procedures
Must be able to apply innovative and effective management techniques to maximize employee performance
Must be committed to working in a team atmosphere
Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid, Oracle preferred
Advanced skills in Excel
Advanced knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, ChekHub, etc.
Ability to prioritize and manage multiple tasks, changing priorities as necessary
Ability to work under time pressure and adapt to changing requirements with a positive attitude
Effective oral and written communication skills as required for the position
Ability to be self-motivated, proactive, and an effective team player as necessary
Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
Minimum 10 years’ experience in a project management, service management, or facility management role
Minimum 7 years’ experience managing an operations team
Demonstrated experience in promoting and selling service contracts to serve client needs
Can be a combination of education, training and relevant experience

Responsibilities

Provide initial client contact to assess client needs for their facility or service call
Prepare a complete estimate and budget for the service contract, project, or service call with a detailed review of client requirements
Provide guidance and management for the Electrical Services Manager(s)
Directly manages a team of Electrical Services Managers to provide oversight for contracts and projects based on the complexity of individual projects and additional support required
Provide technical review for all bid estimates proposed to ensure all requirements are met
Track terms and rates negotiated with clients for facilitating and sustaining service accounts to ensure consistency across client accounts
Executes Business Development with existing clients
Coordination with Rosendin Engineering for bid estimates and active projects
Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company’s interest and simultaneously maintain good relationship with the client to ensure profitability of this function
Develop and maintain relationships with large service accounts to expand relationships across multiple locations
Prepare monthly cost reports under the supervision of a Division Manager
Schedule regular visits with sustaining service accounts to assure client satisfaction
Fulfill division objectives, policies, procedures and performance standards within the boundaries of corporate policy
Maintain a complete knowledge of the status of all projects
Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer
Coordinate efforts with Business Development Group
Monitor overall quantity and quality of work performed by service drivers and support personnel
Execute organization's programs, policies, standards, and procedures consistent with corporate
Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager