Electrical Services Supervisor

Global Experience Specialists•Las Vegas, NV

11d•Hybrid

About The Position

The Electrical Services Supervisor position leads and assists in the pre-planning of electrical needs on shows with exhibitors and reaching a goal of 87% of electrical information on every show, so that we can execute the services on-site and install as much power required for the show prior to the exhibitor's arrival. Once on-site the team is moved into the various positions we must carry out on each show, service desk, and dispatch desk and data entry coordinator. After each show the coordinator is also involved with helping exhibitors who need help clarifying their electrical billing.

Requirements

College graduate preferred/High School diploma required
Knowledge of Tradeshow industry, preferred but not mandatory
Demonstrate leadership ability
Excellent organizational and communication skills
Proven verbal and written communication skills
Proficiency in Microsoft Office Software
Customer Focus
Encourages and Demonstrates Collaboration
Detail-oriented
Works independently and within a group
Ability to effectively manage multiple projects
Ability to work nights and weekends and possible holidays is required
Must be able to work flexible schedule work hours, shifts or days worked will vary due to show schedules and adapt to short notice of schedule changes -standard non-show hours are 8am-4:30pm in a Hybrid environment
Travel is required

Nice To Haves

Knowledge of Tradeshow industry, preferred but not mandatory

Responsibilities

Lead by example in all departmental processes and SOPs
Delegate and assign tasks to team members
Provide continuous performance and behavioral feedback.
Proactive contact with exhibitors to receive electrical orders.
Follow-up contact with exhibitors to clarify orders.
Transfer electrical labor orders to power floor plans.
Process electrical orders and generate labor tickets for electrical types of labor.
Review and audit electrical orders against floor plans ensuring their accuracy.
Monitor and evaluate staffing levels as needed.
Monitor workflow at show site making sure desks are running efficiently and effectively and all tasks are being completed in a timely manner.
Assume escalation of all exhibitor issues as deemed necessary with appropriate resolution and follow through.
Ensure show site staff are operating in full compliance with GES processes and procedures.
Assist exhibitors at show site with any new orders or changes to existing orders.
Organize electrical orders to ensure correct dispatching at show site.
Effectively dispatch electrical labor at show site.
Ensure proper documentation and electrical billing accuracy.
Data entry and audit of electrical labor produced at show site.
Prioritize tasks & responsibilities to meet deadlines and complete highest priorities first.
Support and communicate with all internal and external customers.
Assist in training, coaching and development of staff.
Assist in annual review process.
Keep Managers and Team Managers up to date on all issues.
Perform all duties with the utmost integrity avoiding any conflict of interest between GES and any other entities.
Perform other duties as assigned by management.