Electrical Service Manager

Encore Electric, Inc. • Belgrade, MT

4h • $120,000 - $140,000

About The Position

The Electrical Service Manager manages customer relationships in the service
department, supervising service technicians and taking accountability for
required profit goals.

Requirements

• High School Diploma or equivalent is required while a degree in related field is preferred.
• 5 years of progressive experience in a fast-paced office management business environment is preferred.
• 5-10 years of electrical service experience is highly preferred.
• Journeyman Electrician’s License is required.

Responsibilities

• Manage and direct the work performance of service technicians, project engineers, and service supervisors
• Evaluate performance of Service Technicians
• Make recommendations on hiring, disciplining, and terminating employees
• Enforce the WO process is being implemented by all employees
• Manage the “Customer Relationship” as the primary customer contact
• Work with assigned clients to meet their needs
• Leverage existing customer relationships to generate sales and develop constant presence accounts
• Monitor and enforce Encore Electric, Inc. safety policies
• Uphold the Service Pledge
• Ensure Energized Work is performed within Encore guidelines in coordination with the safety department
• Determine manpower needs and moves manpower between projects communicating with fellow managers to ensure staffing levels are adequate and manpower is shared
• Manage projects assigned
• Purchase material for projects not normally found on a service van
• Submittals
• Regulatory awareness
• Licensing
• Permitting
• Certified payroll
• Project preplanning and prefabrication
• Responsible for turnover of project to technician assigned
• Manage the “quality” of the projects and installations assigned
• Manage tools and equipment including tools assigned to van and those drawn from company tool inventory
• Perform the duties of manager on call when assigned
• Responsible for the training and development of field and office operational staff
• Partner with Encore University to ensure training programs exist to deliver the necessary technical and professional skills to support our clients
• Manage risk and commodity volatility in estimates and proposals
• Understanding of cost-to-complete process and service financials, including:
• Cash flow
• Collections
• Profitability of assigned projects
• Timely billing of completed projects
• Track individual service technician and work order performance
• Understanding of cost structure
• Direct cost
• Indirect cost
• Overhead
• Other duties as may be assigned

Benefits

• medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.
• This position is eligible for mileage reimbursement, cell phone allowance, and the short-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees