Electrical Service Manager

Rosendin•Coppell, TX

21d

About The Position

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. Why Rosendin? Committed. Innovative. Engaged. If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! YOUR NEXT OPPORTUNITY: The Service Manager is responsible for providing overall management and direction for several small projects and multiple service calls. WHAT YOU’LL DO: Provide initial client contact to assess client needs for their facility or service call. Prepare a complete estimate, budget for the service call or small project with a detailed review of client requirements. Negotiate and maintain terms and rates with clients for facilitating and sustaining service accounts. Manage financial aspects of contracts with the service project assistant (progress billings, rental equipment, income / expenses) to protect the company’s interest and simultaneously maintain good relationship with the client to ensure profitability of this function. Prepare monthly cost reports under the supervision of a Division Manager. Schedule regular visits with sustaining service accounts to assure client satisfaction. Fulfill division objectives, policies, procedures and performance standards within the boundaries of corporate policy. Maintain a complete knowledge of the status of all projects. Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer. Coordinate efforts with Business Development Group. Monitor overall quantity and quality of work performed by service drivers and support personnel. Execute organization's programs, policies, standards, and procedures consistent with corporate. Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit.

Requirements

Advanced technical and customer service skills
Able to meet deadlines and work within budgets
Extensive knowledge of safety protocols and procedures
Must be able to apply innovative and effective management techniques to maximize employee performance
Must be committed to working in a team atmosphere
Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid, Oracle preferred
Advanced skills in Excel
Ability to prioritize and manage multiple tasks, changing priorities as necessary
Ability to work under time pressure and adapt to changing requirements with a positive attitude
Effective oral and written communication skills as required for the position
Ability to be self-motivated, proactive and an effective team player
Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
Bachelor’s degree in Construction Management, Civil Engineering, Structural Engineering or other related discipline
Minimum 10 years’ experience in a construction or project management role
Can be a combination of education, training and relevant experience

Responsibilities

Provide initial client contact to assess client needs for their facility or service call.
Prepare a complete estimate, budget for the service call or small project with a detailed review of client requirements.
Negotiate and maintain terms and rates with clients for facilitating and sustaining service accounts.
Manage financial aspects of contracts with the service project assistant (progress billings, rental equipment, income / expenses) to protect the company’s interest and simultaneously maintain good relationship with the client to ensure profitability of this function.
Prepare monthly cost reports under the supervision of a Division Manager.
Schedule regular visits with sustaining service accounts to assure client satisfaction.
Fulfill division objectives, policies, procedures and performance standards within the boundaries of corporate policy.
Maintain a complete knowledge of the status of all projects.
Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer.
Coordinate efforts with Business Development Group.
Monitor overall quantity and quality of work performed by service drivers and support personnel.
Execute organization's programs, policies, standards, and procedures consistent with corporate.
Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager.