Electrical Certifications Program Manager - Vertiv Global Learning

Vertiv•Westerville, OH

About The Position

The Electrical Services Instructional Designer is responsible for designing, building, and delivering technical learning and lab exercises, as well as developing solutions that support Vertiv Systems, Products, and Solutions and Service Offerings from Electrical Reliability Services (https://ers.vertiv.com/en-us/) and High Voltage Maintenance (https://www.hvmcorp.com/en-us/). This role contributes to the Americas Services Training team and technical services curriculum by creating, curating, and delivering learning assets in multiple formats. Additionally, the role involves building learning and certification paths that align with other electrical certification programs such as NETA I, II, III and IV. The designer will partner with Vertiv’s Technical Training managers and Service teams to create relevant and impactful training that maps to certification paths, driving adoption and business results.

Requirements

Bachelor’s degree in Electrical Engineering preferred. Adult Learning, Instructional Design, or other related degree with experience in the electrical industry considered.
5+ years' proven project management skills including planning work, prioritizing and managing details, keeping multiple tasks/projects on track, using time well, and delivering results with tight deadlines.
Excellent verbal, written, interpersonal communication abilities including collaborating with subject matter experts, global stakeholders, and managers to transfer knowledge.
Experienced facilitator and coach with expert skills in virtual and online delivery methods, including media and video.
Excellent oral and written communication skills, paired with sound business judgment.
Experience using training development tools such as Articulate Rise, Opus, UPK, WalkMe, Adobe Storyboard, Venngage, Vyond
Experience using Docebo or other industry leading Learning Management Systems
Demonstrated ability to thrive in a fast-paced, ambiguous, deadline-oriented, global work environment.
Sound understanding of adult learning theory and models (ADDIE).
Passion and interest in developing people.
Candidate can thrive in demanding, fast-paced, large-scale IT implementation projects.

Responsibilities

Design, develop and deliver high-profile, high-impact Services training programs delivered in multiple modes – instructor-led and virtual workshops, train-the-trainer, self-paced online courses and videos, and technical solution lab exercises.
Collaborate with program managers, instructors, and subject matter experts to create high-quality performance support materials, courses, content, and programs that align with the goals of the stakeholders.
Create, manage, and deliver engaging training across multiple mediums while accommodating multiple learning styles.
Integrate adult learning theory best practices into course development.
Model exceptional customer service, teamwork, and professionalism in the development/maintenance process.
Interact with the business and other team members in response to inquiries, concerns, and requests regarding distance education courses and issues.
Understand and define target associate personas to design instruction that resonates with the audience.
Produce courses on time and in alignment with the overall learning strategy.
Design and implement Kirkpatrick evaluations.
Ensure that our vision and mission are reflected in all aspects of the learner experience.