Global Learning Consultant

Caterpillar Inc.•Peoria, IL

1d•$112,710 - $169,060•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As the Global Learning Consultant for Cat Rental & Used you will play a key role in strengthening dealer and customer-facing employee capabilities by designing, developing, and delivering high quality training programs. In this role, you will partner closely with business units and dealer organizations to understand performance gaps, assess training needs, and align learning solutions to strategic goals. You will serve as a trusted advisor – consulting on training requirements, recommending effective learning approaches, and ensuring that the programs you deliver improve on-the-job performance, elevate customer experience, and support continuous skill development.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Responsibilities

Developing and delivering training programs; ensuring that courses and materials are relevant to the organization's customer service processes.
Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
Analyzing new training methods, tools and content options to determine the feasibility of use and application in future customer service training programs.
Consulting business partners on training requirements.
Develop dealer practice library & governance.