El Retiro Assistant

Bok Tower Gardens, Inc.•Lake Wales, FL

20h

About The Position

The position of?El Retiro?Assistant is to support?the Collections?Manager with daily operations including, but not limited to, Volunteer Management/Scheduling and Collections Care. The main responsibility of the?El Retiro?Assistant will be to?represent?the Collections Manager in her absence.

Requirements

High School Diploma equivalent
Excellent oral and written communication skills and interpersonal skills, including effective presentation, negotiation, and problem-solving skills
Organized and detail-oriented; able to work independently and on a team, meet deadlines, administer budget,?maintain accurate?records, and produce?timely?reports
Self-starting, creative, goal-oriented team player; ability to work with a diversity of staff, volunteers, and public audiences
Ability to work on a flexible schedule; weekend and evening work required n Excellent customer service and hospitality skills
Ability to lift and carry up to 25 lbs.
Employment is contingent upon successful completion of background screening, drug testing, and credit check, as applicable.

Nice To Haves

Experience Managing Volunteers?preferred

Responsibilities

Provide daily direction to a core of volunteer?El Retiro?Guides amidst?a high level?of activity and varying personalities.
Act as an El Retiro?Guide as needed.
Perform daily tasks such as volunteer sign-in procedures and room assignments; telephone answering; contacting on-call volunteers and scheduling;?selling and recording ticket sales;?continuous monitoring of guests and volunteers; alertness to safety issues and ability to adhere to safety procedures; operate Bok Tower Gardens communication radios; knowledge of wheelchair procedures; provide special event support as needed.
Provide a watchful eye on collections and alert Collections Manager of any issues?regarding?the house and/or collections.
Assist?in?maintaining?collection inventory?and writing condition reports, and
Assist?with the preservation of collections by providing?housekeeping as needed such as dusting objects, cobwebs, sweeping up debris, vacuuming of?floors and?textiles,?cleaning windows,?etc.
Ability to?assist?with El Retiro training for volunteers and staff
Ability to respond effectively to guest inquiries, comments, and complaints in a calm and?courteous?manner.
Ability to manage guest flow and crowd movement to ensure safety, accessibility, and a positive visitor experience.
Ability to?maintain?a working knowledge of the garden and its operation
Assistance?with hurricane preparations.
Assist?with basic data collection as directed by the Collections Manager.
Ability to stand for?long periods?of time,?climb stairs, and use a ladder.
Availability to?work on?a flexible schedule according to operational needs including weekends?and holidays.