Lead Medical Assistant (El Cajon)

Neighborhood Healthcare•El Cajon, CA

4d•$27 - $38

About The Position

The Lead Medical Assistant will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment. This role will work with clinical supervisors and nurses to provide training to new and less experienced medical assistants (MA). Additionally, it communicates with patients and performs clinical services to ensure high quality patient care in a fast-paced environment.

Requirements

High school/GED required
Valid medical assistant certificate from an accredited program required
Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
Two years medical assistant experience required
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Familiarity with medical procedures and terminology
Proficiency with electronic health records system experience preferred
Intermediate computer and data entry skills
Must use sound judgment to anticipate needs of patients and providers
Flexibility with changing priorities and time sensitive deadlines
Use emotional and cultural intelligence to provide appropriate communication and patient care
Exemplify compassion to patients and team members
Ability to successfully manage multiple tasks simultaneously
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 20 lbs/weight
Ability to stand for long periods of time
Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintains current knowledge of policies and procedures as they relate to safe work practices
Follows all safety procedures and report unsafe conditions
Uses appropriate body mechanics to ensure an injury free environment
Familiarity with location of nearest fire extinguisher and emergency exits
Follows all infection control procedures including blood-borne pathogen protocols
Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Complies with all regulations regarding corporate integrity and security obligations
Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Nice To Haves

Lead or supervisory experience preferred
Bilingual English/Spanish, English/Farsi, or English/Arabic preferred - must be able to pass Language Proficiency Test if bilingual skills are needed

Responsibilities

Direct Patient Care: Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
Responds promptly and with caring actions to patients and employees
Maintains professional working relationships with all levels of staff, clients, and the public
Provider and Team Support: Works with registered nurses to train and mentor new medical assistants in the back-office area to ensure all tasks on the training checklist are complete
Shares accountability for overall patient health outcomes by working in coordination with care teams
Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders
Contributes to the success of the organization by participating in quality improvement activities
Cooperates in accomplishing department goals and objectives
Clinical Administration: Monitors patient flow in the back office and cross covering, as needed
Adjusts daily assignments and schedules to provide sufficient MA coverage during all patient contact times, including lunch breaks
Monitors the daily assignment for completing tasks, such as recording of daily temperatures of refrigerators/freezers, stocking exam rooms, empty biohazardous waste, and other related tasks
Maintains sufficient supplies to perform tasks in the back-office area. Reports equipment failures and responds appropriately to correct the problem
Provides input into the evaluations of the medical assistants working in the back office
Leads back-office meetings and attends other required meetings
Functions at highest level according to credentials and competency