EHR Technical Support Specialist I

Valley-Wide Health Systems • La Junta, CO

1d • Hybrid

About The Position

Join Our Team at Valley-Wide Health Systems, Inc. We are looking for a dependable, detail-oriented professional who thrives in a fast-paced environment. The ideal candidate communicates clearly, follows established processes, and takes pride in delivering a positive experience to the staff they serve. Key Responsibilities Provide Tier I help desk support for EHR-related issues (phone, email, ticketing system) Troubleshoot and resolve routine issues such as user access, navigation, and basic workflows Document incidents, steps taken, and resolutions clearly and accurately Escalate complex issues following established support processes Support new hire onboarding and EHR orientation Provide one-on-one and small group training, including workflow guidance Create and maintain job aids, knowledge base articles, and training materials Communicate clearly with users on issue status and expected timelines Ensure compliance with HIPAA and organizational privacy standards Meet established help desk performance metrics and service expectations What We’re Looking For Strong customer service and communication skills Ability to troubleshoot and problem-solve in a fast-paced environment Comfortable learning and supporting EHR systems and workflows Strong attention to detail, especially with documentation Ability to follow processes and escalate appropriately Requirements High School diploma or equivalent Prior help desk, healthcare IT, or customer support experience preferred Foundational understanding of EHR workflows and healthcare terminology Ability to follow documented procedures and troubleshooting guides Location & Type of Job: This is a full-time, onsite/remote position based in La Junta, Colorado. Why Join Valley-Wide? Valley-Wide Health Systems, Inc. is dedicated to providing high-quality, patient-centered healthcare to all individuals across our multi-county service area in southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we offer premier primary and preventive care through our 34 service sites strategically located in rural communities. We offer a comprehensive benefits package, including: Free Health Insurance (additional plan options available) Employer-paid Air Ambulance Coverage (MASA) Employer-paid Basic Life, LTD, STD Retirement Match Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan Paid Leave: Vacation: 10 days accrued per year Sick Leave: 12 days accrued per year Holidays: 7 days per year + 3 Floating Holidays For more information and to apply, visit our website: Valley-Wide Careers Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors. Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights

Requirements

• High School diploma or equivalent
• Foundational understanding of EHR workflows and healthcare terminology
• Ability to follow documented procedures and troubleshooting guides

Nice To Haves

• Prior help desk, healthcare IT, or customer support experience preferred
• Strong customer service and communication skills
• Ability to troubleshoot and problem-solve in a fast-paced environment
• Comfortable learning and supporting EHR systems and workflows
• Strong attention to detail, especially with documentation
• Ability to follow processes and escalate appropriately

Responsibilities

• Provide Tier I help desk support for EHR-related issues (phone, email, ticketing system)
• Troubleshoot and resolve routine issues such as user access, navigation, and basic workflows
• Document incidents, steps taken, and resolutions clearly and accurately
• Escalate complex issues following established support processes
• Support new hire onboarding and EHR orientation
• Provide one-on-one and small group training, including workflow guidance
• Create and maintain job aids, knowledge base articles, and training materials
• Communicate clearly with users on issue status and expected timelines
• Ensure compliance with HIPAA and organizational privacy standards
• Meet established help desk performance metrics and service expectations

Benefits

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Paid Leave: Vacation: 10 days accrued per year
• Sick Leave: 12 days accrued per year
• Holidays: 7 days per year + 3 Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED