EHR Specialist
About The Position
At our Federally Qualified Health Center (FQHC), every team member plays an essential role in strengthening the health and well‑being of our community. Our patients count on us — and our technology keeps us connected, informed, and able to deliver exceptional care. We’re looking for an enthusiastic, solutions‑focused Electronic Health Systems (EHS) Specialist who is driven by purpose, energized by teamwork, and excited to support the tools that help us make a difference every day. This role is perfect for someone who loves solving problems, enjoys helping others, and wants to use their technical skills to support community health.
Requirements
- Bachelor’s degree in IT, computer science, health informatics, or related field — OR equivalent experience.
- At least 2 years of EHR support experience (healthcare or FQHC experience is a major plus!).
- Strong troubleshooting skills and a passion for helping people succeed with technology.
- Experience with Active Directory, Microsoft 365, and general IT support.
Nice To Haves
- Certifications like MCP, MCSE, or CompTIA (A+/N+) are a bonus.
Responsibilities
- Complete daily and weekly EHR maintenance to keep systems healthy, accurate, and efficient.
- Provide friendly, hands‑on support to staff for EHR needs, troubleshooting, workflows, and access.
- Manage user onboarding and permissions across multiple clinical systems (Athena Practice, Dentrix, Liberty, Clearwave, Referral Tracking, and more).
- Assist with integrating clinical devices such as imaging systems, Ultrasound, RetinaVue, and other tools used in patient care.
- Respond to service desk requests with empathy, clarity, and a commitment to excellent service.
- Troubleshoot devices, printers, peripherals, and hardware used throughout the organization.
- Support server, network, and software administration alongside the IT team.
- Maintain Microsoft 365, Active Directory, security groups, and print services.
- Assist with upgrades, updates, training, system improvements, and documentation.
- Collaborate with clinical, operational, and IT leaders to drive smoother workflows and better patient experiences.
- Jump in on special projects that enhance the quality, safety, and efficiency of care.
Benefits
- You’ll be part of a mission that matters.
- You’ll help improve access to high‑quality care in underserved communities.
- You’ll work with supportive coworkers who value teamwork, growth, and compassion.
- Every day, your work will help providers care for patients more efficiently, safely, and confidently.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
