EHR Generalist

Caminar • San Mateo, CA

1d

About The Position

The EHR Implementation Generalist collaborates with the Senior Director of IT, Billing Supervisor, Director of Clinical Operations and Director of Quality to sustain the ongoing operation of the Electronic Heath Records Systems.

Requirements

• 4+ years of relevant work experience preferred.
• Must have excellent computer skills, including extensive work with Microsoft Office (Word, Excel, Outlook), SQL Server Management Studio(SSMS), SQL Server Visual Studio and Integration Services (SSIS), Notepad++, Teams, Edge
• Database Management experience
• Problem solving – able to identify and resolve problems in a timely manner, skillfully gathering and analyzing information
• Customer service – able to manage difficult customer situations, respond promptly to customer needs and solicit customer feedback to improve service
• Oral communication – able to speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills and conducts meetings
• Quality management – able to improve and promote quality and demonstrate accuracy and thoroughness
• Planning/organizing – able to prioritize and plan work activities, use time efficiently and develop realistic action plans
• Adaptability – able to adapt to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events
• Dependability – able to maintain a consistent work schedule that accommodates user schedules, follow instructions, respond to management direction and solicit feedback to improve performance
• Safety and security – consistently promotes and personally observes safety and security procedures and uses equipment and materials properly
• Must be a dynamic self-starter with demonstrated ability to work independently routinely and on special projects
• Must be able to interact with non-computer personnel as a trainer
• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations and Caminar practices
• Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies

Nice To Haves

• Vivantio and GitHub experience is a plus
• Experience in health services administration or non-profit environment is helpful
• Knowledge of clinical workflows, county requirements and Medi-Cal regulations is a plus

Responsibilities

• Manage staff profiles in Credible and OQ-Analyst
• Create new accounts in the Credible Learning Management System, in the Credible training and production domains and in OQ-Analyst
• Manage and track user credentialing profiles
• Manage user terminations and Leaves Of Absence
• Manage EHR Team configuration in Vivantio
• Manage medical prescriber accounts in Credible
• Manage Credible account access for auditors
• Contribute to the design and maintenance of forms
• Collaborate in the development of User Guides and training materials
• Create and revise forms for clinical staff, administrative staff and the management team utilizing Credible form creation tools and Adobe Acrobat
• Create and revise forms that meet county specifications and payer requirements
• Create and maintain user reports through the Credible Export Tool and through Client, Service and Employee Advanced Searches
• Change program report passwords quarterly and notify regional representatives
• Manage export SQL and Report Catalog versions in GitHub repository
• Train users as needed on how to create their own saved Advanced Searches
• Provide ongoing support to staff regarding issues/concerns with the EHR software, including processing user requests through the Vivantio ticketing system
• Meet deadlines and effectively prioritize projects and objectives for self and staff
• Coordinate with Qualifacts, OQ Measures and county departments to resolve software issues
• Update Credible and OQ-Analyst to reflect new or changing programs, including program configurations, billing matrix specifications, services, forms and workflows
• Manage new and changing payer configurations in Credible
• Maintain the billing matrix and payer configurations as contracts are renegotiated or payer requirements change and as the Billing department requests
• Maintain the virtual database through automated exports and SSIS packages and manage version control through GitHub repository
• Assist in maintaining daily data modifications through PowerAutomate scripts
• Conduct periodic EHR audits – run a set of data integrity audits monthly with results sent via email to regional representatives and perform ad hoc audits and corrective measures as needed
• Make Data Dictionary changes to accommodate database schema changes and Credible feature updates or additions
• Review all Credible and OQ-Analyst update releases for impact, notify users prior to a release of potential downtime and after a release as a reminder to clear cache
• Attend training events and staff meetings as assigned
• Become a subject matter expert on all aspects of the EHR and how it can be leveraged by staff
• Work with the IT Director, Billing Supervisor, Director of Clinical Operations and Director of Quality to develop and maintain administrative and clinical workflows
• Become familiar with regional workflows in order to provide company-wide support
• Provide ad-hoc training when necessary
• Actively participate in EHR related projects
• Attend Qualifacts Credible User Group meetings
• Participate in Qualifacts Credible Partner Community, innovation groups and projects

Benefits

• Medical, Dental, and Vision Health coverage choices to fit you and your family’s needs. A zero-cost option for employee only and generous contributions to employee and dependent premiums.
• Flexible Spending Account Receive tax savings on out-of-pocket health care costs.
• Employee Wellness Program We’ll reimburse you for a portion of your gym/fitness dues.
• Life, Long-term Disability,and AD&D Insurance Provided at no cost to our full-time employees. Includes an option to purchase additional life coverage for both employees and dependents.
• Paid Time Off We offer twelve paid holidays and a generous sick and vacation benefit.
• 401(K) Retirement Savings Plan We offer options for both pre-tax and post-tax (Roth) contributions. The plan also offers an employer match on eligible employee deferrals at one year of service.
• Commuter Benefits Commuting to work each day can be expensive. Receive tax savings on your commuting costs!
• Employee Assistance Program For whatever issue you might face, our Life Assistance Program offers free, confidential assistance at no cost to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees